Quest Hotel Darmo - Surabaya by ASTON

The security were professional. The staff and front line management were organised and allowed everything to work as clockwise. A home away from home as I pursued the Prajogo Story . https://youtube.com/@ps3theprajogostoryfindingm803 . Many wonderful staff to name them all but to me are like family. Novita and Mulayadi are great in their role as all the others were able to perform their duties with professionalism as well as tender loving care. They are passionate in their job and when their is the passion excellence is delivered. I hope to one day return and they can be like family. Special tanks to Samudarno, Agung, Stevina, Dina, Afrik, Galia and sorry if I can't write all your names. Hope to see you keep smiling in the job you love. Kindest regards Setio and The Prajogo Story.

Lovely big bed and good bathroom. Wi-Fi was fine. Breakfast very good- eggs cooked to order. Excellent location as close to some very nice restaurants

Gym equipment needed updating - most of it was broken We were given a ‘free upgrade’ which in reality was the hotel moving us to a full corridor most likely to make cleaning easier. We were put next to a noisy family (adjoining room) and soundproofing wasn’t great

The hotel rooms are pretty comfortable and thanks to the big windows you can enjoy the view over the city. The first day we had a problem with the AC properly and the staff promptly changed our room to another one with a functioning AC. The breakfast buffet is quite varied and the offer comprises local dishes. We also enjoyed dinner at the restaurant and the dishes were very tasty.

the location is easy to reach, the staff is helpful, clean room, refill water because you can tap anytime without calling the staff, good value for money, you can try the massage also

i got room with connecting door, and the neighbour was too crowd i could heard their voices. if it possible for adding room silencer, it would be good the parking area is small, but that’s okay there is vallet service that can help for searching parking for your car.

Clean hotel, good and inexpensive restaurant, and good spread for the buffet breakfast. The pool is decent for the kids. Within walking distance of a few restaurants and a bunch of ATM's, for anything else you need to use Grab.

Comfortable room with every facility. The facility is well made and many services are available. The hotel restaurant is really good and the staff very friendly. Excellent value for money!

The breakfast is very nice, it features several Indonesian dish as well as a variety of classic breakfast options. Staff is also giving quality service.

Bathroom equipment is worn and could be better maintained.

nice staff, clean room and comfortable

There is no soap at the sink, Every time you have to take the liquid soap ( that is attached on the wall) of the bathroom to wash your hand.

Nice room and good staff service.

Could be included the free pick up from airport to hotel, many other competitors offers this service

Very good hotel. Great breakfast selection and staff is super nice. We had an incredible view and it is a great choice for a weekend break.

No complaints.