Hotel Kazzhol Almaty

This is a generally good 4-star hotel with a good clean swiming pool, a well-equipied gym, small sauna, and big balconies on the 6th floor. The breakfast is fine, espresso and capicino are good, the cleaning qulity is nearly excelent, the bed is big and comfortable.

There are two main problems: 1. The quality of Wi-Fi. The Internet often did not work at all for half an hour, and generally the speed was quite low most of the evening time, so I could not stream the video that I needed. 2. The second problem was insects on the floor in the reastaurant where the breakfast was. I noticed them twice, it was quite disgusting, and I tried not to look at the floor since then.

The staff at the reception and restaurant were friendly and polite. Rooms and toilet are spacious.

Property is situated in a very small road and difficult for the car to enter and exit. Room service is not so great. every time I call for a request English speaking staff was not available and a later English speaking staff has to call back. I had 15 mins of power cut while staying there which I never experienced in a 4 star hotel.

Great all round location within walking distance to shopping centre and other daily needs

Breakfast ends at 10am so that could be extended to 11am then those of us watching the waistline would be a lot happier, so it means brunch rather than breakfast

I was really surprised by this hotel. Very welcoming and helpful reception staff, very clean room, the breakfast was amazing. There is also big swimming pool, sauna and gym. The hotel is very good located, a lot of places to visit in a walking distance. Definately, will come again! Thank you!

The hotel is a bit old and Soviet style, however price-quality ratio is its main advantage. We had everything we expected and asked for. Reception staff is very nice and helpful. Good location (in my opinion) - in a quite residential area close to the main tourist street

Asked multiple times for ice inroom delivery and still didn't get it after 2 hours of waiting

There was no stairwell access to the rooms, only elevators, which is extremely dangerous in case of fire or earthquake

Friendly staff. Pool and sauna. Quiet, yet proximity to restaurants. Breakfast was very good and made the stay all the more worthy of being considered value-for-money.

Wish they asked people to remove their shoes before entering spa area. And a real shame that you need to pay cash for a massage in the spa (didn't have one as I couldn't charge to room).

All the staff, room, etc… and the possibility of a SPA. Unfortunately it was not possible for me.

I have spent just one night, but I realize that the acoustic could be better because I heard some sounds from other room, but not much.

I had a good stay at the Kazzhol. I had a very comfortable and spacious room and staff were friendly and helpful. Very large breakfast buffet with lots of choices. Good location, within walking distance of several attractions.

No complaints.

Excellent location, a stone's throw from the Goethe Institute. Very good hotel, friendly and helpful staff, ready to help with any question you might have. Comfortable rooms, very clean, comfortable beds. Nice breakfast. We ordered a transfer from the airport, met on time, and arrived at the hotel with comfort. Thanks to the management and staff of the hotel for the good organization of work and a warm welcome!