Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive

the faro for adult only was amazing. lots of choices. great view. never over crowded, waitresses were exceptional (elisabeth) knew our order by heart by the third day. very nice. we went back every morning and lunch. our room was very spacious, always cleaned well. good dinner options. lots of activities on site. we went here for a wedding and it was beautiful. the bartender in heaven and the bar next to umo were beyond amazing. the girl who bardended at umo made delicious and beautiful drinks. eduardo in heaven was so friendsly and knew drinks by heart. shout out to everyone. amazing staff and good food and drinks. lots of wild moneys between 530-630 between buildings 1-2 in the back

honestly just the beaches. they were well maintained, cleaned every day. lots of beautiful fish to swim with but the beaches were just too small. i know the tides in mexico are strong but more swimming for bigger beach areas would be nicer

It was a great experience and great costumer service.

The spa service was faster than the 60 minutes it supposed to last for my facial and my body massage 60 minutes for each one or at least that’s what the service says ,the other thing was the hot tub in my room it was spitting rust and the water turns yellow when you turn it on. But apart from those small details, the service was great ,the food ,the people etc I would definitely recommend this hotel .

Hotel was nice and cleaned, excellent wifi. Good food and variability in buffee and restaurants. Staff was very firendly and provided a quick service. Enough beach chairs to everyone, no need to go early in the morning, do not miss the spot, like most of the hotels. Hotel had program for every night - live bands, music, shows etc. Good location, very close to Tulum and Playa del Carmen, we used the taxi only. They had nice small swimming areas next to cliff. First we missed the long sand beach to swim in waves but after visiting beach in Cancun we were glad to see different options about the beaches.

We had all inclusive and they had excellent room service 24/7, but they did not serve coctails with alcohol to the room, it was possible to order only food, soft drinks and beer to the room. They said it will be with extra cost, but we did not get the information how much it will be, or which number to use for the order. So, I think we were drinking less coctails as we wished, and instead bought some from local shops to the room. Since hotel is located on quite big area, bars were quite far from our room.

Everything. Was my 4th time staying there and they are always doing renovations. They had 3 new restaurants since my last stay. Excellent service from the staff and the rooms are very luxurious.

The disco was in renovation, but the bar was great.

I loved the pool atmosphere with the dj. The staff was super friendly and accommodating . The dinner selection was delicious

I didn’t like how the pools close so early. The club was sadly closed. And the night time room service food was not fresh

It was beautiful, clean, and the staff was very accommodating in all situations! For the amount of people present the staff did an excellent job with cleaning. They even sent someone to help me get into my suitcase after I locked it & couldn’t remember the code! I thoroughly enjoyed it! My room was amazing with an amazing view!

Hard Rock vibes all around. Great music excellent drinks 🍹 WONDERFUL PLACE. Many many Thanks 🙏😎 to all the staff.

I’d like to have more music to hear everywhere, like in the bedroom, hallway, restaurants (in some point is just a perception🥶), reception and possibly on the beach where is udibile only the music from the swimming pool in some point.

I loved the people and area, everything available and included with your booking. The pools and beaches are to die for!

The only food I enjoyed was at the restaurant “Toro” everything else needed seasoning and was inconsistent. Beware of rooms facing the terrace when it rains, you may get flooding like I did.

Hotel was amazing.

The only thing I didn't like was when I arrived to check in Booking.com had not paid the hotel and I had a paid in full in March which delayed my checking in be cause they(Hard Rock) had to call and have Booking send the funds. Once a customer is paid in full the hotel should be paid.

The food was amazing

There room was a little bit old and seems like wasnt taking care as much as it should be.