H10 Puerta de Alcalá

Really nice staff - they couldnt do enough for us. Breakfast was excellent - I rarely enjoy breakfasts abroad but this had practically everything; scrambled and fried eggs, bacon, sasages (spanish types but very nice) potatoes, ospanish omlete, cheese, ham, salami, a few types of bread, fruit, toast, butter, jam marmalade, cereals, various milk, cream, 3 capuccino/latte/coffee machines. Evening food was tapas Bar type but it was excellent, the teenagers with us loved it and we ate there 2 out of our 4 evenings. Fabulous roof-top bar Hotel is across the road from an excellent large park with lots to do there, botanical gardens about 15min walk away..., an underground station two minutes away, restaurants across the road, cafes, ice cream parlour, supermarkets ... everything you need.

No coffee or tea in our room - I'm being picky now and I probabl could have asked because our second room did have it. Pool is small.... Nothing else to complain about

Location Terrace

1. Not enough security. Anyone had access to the elevators and the room floors. The doors did not have peepholes to identify who was knocking. 2. Reception staff could be more friendlier and welcoming 3. Coffee machines in breakfast area needs adjustment for coffee to dispense hotter. 4. No concierge to help plan

the hotel was modern and incredibly clean, luxurious throughout. Located close to the Metro meaning travel was very simple. Our room had no view as we had an internal facing room but it also meant the room was cool - 41 degree heat outside so no complaints from us! The room also had shampoo, conditioner, shower gel, hair dryer, all toiletry requirements (razor/comb/toothbrush etc) - really handy for anyone who forgot these items!

only slight negative was the pool - lovely pool but only around 8 sunbeds which had to be booked and only allowed for one hour - understandable as so few but really frustrating given the heat!

Fairly typical 4 star city hotel. Room was on the small side but perfectly functional. We had a balcony with ours which made it feel much more spacious. Rooftop bar was nice to have. Situated near Retiro Park and Salamanca district which suited us, but a distance from the more touristy areas.

Whilst we loved the rooftop bar, at night, when in bed, continual scraping of chairs above us, could be hear. We were on floor below. Pools was very small.

Very good location, attentive staff and overall it is a good hotel. Rooftop bar has a nice view of Madrid and it isn't too crowded.

The was a lot of glitter in my room from a previous guest. Room was extremely small.

This is such a great great place to stay for a few nights. The hotel is located next to a lovely park and in walking distance to most major Madrid attractions. It borders a lovely neighborhood that offers good restaurants and pleasant evening walks. The hotel's roof deck restaurant/plunge pool offers some nice views and a quiet place for good food. It was not cheap but worthwhile given the views and ambiance. The beds were awesome and the bedding even nicer. The windows were impressively insulated as we heard no traffic from the major road below. And most impressive of all was the super quiet, nonintrusive air conditioning. I wish American hotels would learn from this setup. The hotel staff was impressively professional. There is pricey public parking available nearby, which is convenient enough if one does not have to schlepp too much luggage.

Reception was well received. Spacious room. Very clean and neat. Excellent location, close to all amenities and attractions. Breathtaking view over Madrid from the swimming pool and restaurant area on roof terrace. Breakfast is well catered for diverse groups.

The drainage in shower and of the wash basin not so effective. Could not manage to get the bigger shower head to work.

Great view from terrace but a small room. The location was great for easy access to amenities, bars, restaurants, without being overrun with tourists. Staff was very helpful and professional. Rooftop bar was great.

Lots of banging on doors all night - lots of 20-somethings in their first experience in an adult setting. Buffet got old after the 2nd meal.

Amazing location, with everything near by, the park is beautiful, the metro station is close with a 5 min train into the centre. Rooftop bar has a brilliant view. This is the perfect place to stay in Madrid.

Room was a little small and really lacked natural light! It was always dark in the room due to the view being a very small high rise inside courtyard. If we had some sunshine coming through the window it would of been a 9/10 for me as I knew other rooms with natural light would of been much better.

The stuff was great, and overall the hotel was all we wished for.

Two things: 1.The parking lot - It was so narrow and small. I had to park my SUV in the electric parking spot. ( Sorry electric car owners). 2. The sheets on the bed - tough they were replaced almost every day, they weren't always clean as we spotted a coffee stains, blood stains or pen marks..