The Kingsbury Colombo

Having looked at mixed reviews at the Kingsbury I was a little apprehensive about our 2 nights stay, but honestly it was lovely. We could not have been looked after better, the staff were all amazing. Breakfasts were amazing - loads of choice between Sri Lankan (give it a try!), Indian, Continental and English. The public areas (reception, restaurants, pool and an amazing cake/coffee shop) were all quite plush. Popular choice for wedding venue so lots of beautiful ladies in their sari's to admire. The beds were amazingly comfortable and it is in a really good location opposite the Dutch Hospital which now houses lots of trendy little restaurants, boutiques and live music. Also within walking distance to One Galle Place which is a big plush new shopping mall.

The Bedroom areas (especially the corridors) are a little tired, but the room size was really good (we managed to get an offer where we were upgraded). PLEASE BE AWARE that you quite often get followed when you walk out of the hotel. People try to convince you that they work at the hotel, and are trying to entice you into going to gem sales. The concierge told me that he had been informed by a couple of guests that they had been caught this way, and didn't end up getting the proper certificate of authentication, that's if the gems are delivered in the first place. Just keep walking and don't engage. This happened to us a few times as we were walking around Columbo.

Convenient location. Great service from most of the staff.

Attempted to extend my stay by one day. Mithun promised me he would get it done but dropped the ball after repeated attempts. Luckily I was able to resolve it with another staffer.

Breakfast was more than we expected and the staff was very good to us. Chef made various items which was not on the menu. Made homely. Like to come again. Location was not that convenient, but okay

The size of the room and the view, but the music at nights by the pool was not tolerable. The restaurant (steak place) was out of order. Outside the door menu said some price and in the restaurant price was very much higher. So used it only once and no more. Buffet was not as advertised, only 2 types of meat on that evening and not as advertised. Very disappointing

The hotel has a number of eating and drinking venues that give a large variety of options and entertainment. It has been well remediated and the breakfast offered a great variety and the staff were considerate.

There were several factors that impacted the stay, the first was lift maintenance for a refurbishment that mean that there was only one elevator available in the public area. The hotel did overcome this by making the staff elevator available for access. Outside of the hotel's control our stay coincided with practice for Independence Day celebrations that mean that access to and around teh hotel was limited at times.

The room was pretty good value for money. The breakfast buffet was good but felt like maybe they recycled the food from morning to night/meal to meal but presented differently (but I guess all hotels do that?). Pool was great but cold (might have been the weather). Overall, a good experience. Special thanks to Sean De Silva for arranging for my special request. It was very nicely done!

No major complaints here. Overall, a good experience.

Overall great value for money on the room stay, convenient location in Colombo city, helpful staff, and the Kings Steakbar restaurant is excellent (though it's dinner only, no lunch there). Downstairs cafe Churros is also a great option for entertaining guests.

Kingsbury hotel wifi is horrible and barely works. Both the public area wifi and the in-room wifi are very poor and need serious improvement. Was not able to get much work done so if staying here make sure to have a good data/roaming backup plan. Also note there are only 2 lifts to serve all the customers and this can cause frustrating wait times when you need to get up to your room.

I enjoyed my stay at The Kingsbury. I would like to specifically mention Front Office team member Prabhath who did my check in. He was great at explaining things and answered all my questions very patiently. He had a smile on his face all the time and very well presented. He recognised me at the time of my check out and that was a surprise to me as Kingsbury get lot of guests in a day. Customer service was excellent from the main entrance. Staff never hesitated to help us whenever we asked. Buffet breakfast was excellent and enjoyed a complete Sri Lankan breakfast after 5 years. Will definitely visit The Kingsbury again when we come to Sri Lanka next time. 10/10 to Prabhath.

Nothing

Well when you travel for business sometimes you dont even think about the food because of a daily stress, anyhow those few minutes when i approach the buffet i find many excellent food display on it. well presented and superb test , from Breakfast, the churros coffe shop, to the Chinese Restaurant and the Ocean restaurant where i had the chance to eat in the 4 F.B. outlet , superb quality of food and great service everywhere

actually nothing maybe that you have only two elevator , sometimes a huge number of people waiting for long time , but i believe that is not easy to build a new elevator in a such old building

The hotel is in a great location. We walked to One Galle Face mall and to Pettah market. Our bed was very comfort and it was great to have 2 armchairs to sit in so that we did not have to sit on the bed. The tea selection in the room was great with VERY nice Earl Grey teabags. The staff were all very helpful. We enjoyed the food at the 2 restaurants/bar we ate at. We do not eat breakfast so didn’t try that. The live band at the lovely rooftop bar was great. We sat outside at the rooftop bar & the view & pleasant cool breeze was really lovely.

The DJ music was very loud with far too much base at the poolside and it was not possible to talk with that music. Our room faced the pool on the 4th floor and we could hear the doof doof from the DJ till it finished.

This is definitely our go to hotel when staying Sri Lanka. The beds are especially comfortable, the rooms are clean and the service is impeccable. My husband was ill during our stay and the care provided during and after was amazing. They really care about their guests. Breakfast buffet is excellent with a wide variety of selections to cater for all. Thank you Kingsbury.

We always have to ask for a room not overlooking the pool because of the loud music played every night until 11pm. Apart from that we love everything else.