Novotel Darwin CBD

Large Spacious Room. Comfortable Bed. Reception Staff were extremely Friendly and welcoming and rectified any issues related to my stay. Restaurant food was delicious, and the Rib Fillet was probably one of the best cuts of meat and cooked to perfection that I have enjoyed in some time with all my travels.

Only 1 lift operational, Room had no Shower Gel upon arrival, Air conditioner leaked on the second day and no hot water on the final night of my stay. All were rectified by the front desk staff who were very apologetic. Had to order meals from the Bar and then walk back to restaurant.

The staff are exceptional. The room was very comfortable well set out and very clean. The view was great. Location perfect..central to everything in the city and close to some great food places. The in-house breakfast spread was absolutely sensational. Fresh cooked multiple hot choices, and same for the cold selections. My kids thoroughly enjoyed everything which is a hard call to answer such fussy kids. I provided some maintenance feedback to the Receptionist who was very apologetic re the issues I noted and went above what I expected and as an apology waived the additional room charges we incurred during our stay which was very much appreciated. I will definitely stay in this hotel in the future and recommend it to all.

Unfortunately i noted some lack of maintenance issues such as the room air conditioning was not working properly and on inspection I noted the filters were totally clogged with dust and the internal fins were in similar state. I removed and cleaned the filters with instant cooling in the room. The same applied to the refrigerator with the freezer box 100 % iced up and unable to be used in such state. I moved the refrigerator to a suitable place and carried out a total defrost which cured the issue.

On arrival we were greeting by a lovely receptionist who informed us our room had been upgraded to a suite. How lovely! Internally, the galleria is just beautiful and resembles a tropical oasis. We opted for the prepaid breakfast and the selection was wonderful. Our room had a coffee pod machine and a selection of nice Twining teas (I am a big tea & coffee lover), so I was delighted. I had booked two rooms, one for a friend (we were all attending a concert), she was unfortunately unable to attend due to a tragic event (made the news). The Novotel staff were so helpful in showing me how to cancel her room and then they went above and beyond and waived her cancellation costs. A big thank you so much. I had requested a 'quiet' room because we are bush residents and are quite sensitive to 'urban' noise LOL. The room was wonderfully quiet. And of course, the Novotel is on the Darwin Esplanade so walking distance to the centre of town. Perfect.

Quite air-con, hot shower, comfortable beds

Took a few days to get 3 towels for 3 people in one room, gave up on getting extra wine glasses and drink glasses. Notice in shower about allowing steam from shower to dissipate before opening door (& a $1200 fine if alarm goes off) would not hold up in court as there isn't a fan in the bathroom to help dissipate the steam.

We really liked this hotel and stayed here 3 times during our holiday to Darwin area. Worth paying extra for sea view. Lovely rooms with good air con and facilities. The staff are very helpful. Lift to all floors. The hotel is around the corner from the shops and bars and ideal to explore Darwin.

The breakfast was overpriced and one of the most expensive during our stay in Australia and didn't have a great choice.

it had a bar, restaurant and pool

Payment was taken on checkin, plus $150 for incidentals. That amount appeared as paid on my bank account. on checkout, they did not routinely present me with an account to check the incidentals; I had to insist forcefully as they were instructed to save paper (very odd approach). They assured me that the initial payment had not been processed, although it appeared on my back account and proceeded to process an amount $40 higher ($1295) which was the total of accommodation and incidentals. As of today, 3 days later both charges have been deducted from my account and they keep assuring me that the first one will disappear, a terrible system, presuming that it actually happens.

The room was pleasant and rooms are located around a light and bright atrium. Cafe was a lovely place to read, with friendly staff and good food, and easy access to the parkland and amazing sea views. All staff were friendly and helpful

The pool area is ok but a little unappealing and tends to be shaded. My room had no real view but I would raise that when booking next time, to make sure I had a view of the sea.

It was convenient too the CBD. The staff where exceptional, so helpful. They were really kind.

The pool area was open too the public. I saw some undesirable people sleeping on the sun beds. The restaurant and bar were not open, because it was the weekend. I found that very inconvenient, as a lady on my own, I did not feel comfortable in going out for dinner. So I didn’t eat that evening. The cooked breakfast was very cold. The buffet warmers did not do a sufficient job in Keeping food warm, let alone hot.

I love the room. The receptionist is a very nice lady and very helpful. The hotel breakfast was also very good with nice staff that attended to us. I really recommend a hotel to stay in for a holiday. Looking forward to staying here again!

My room view. We did not get a beach view.

Staff, location, decor - all amazing! Staff were excellent- checked us in brilliantly, provided concierge advice on locations and getting about town.

Unfortunately, the pool area had just been painted the day we chose visit it but it did not change our view of the hotel