Direct Hotels - Pavilion and Governor on Brookes

Refund of deposit was too slow

We have stayed in the ‘Pavilion’ before and this time in the ‘Governor’. Both are excellently presented and very well priced if you can grab a mid week deal. Damian on reception was really helpful with a slightly earlier check in. Much appreciated. The one bedroom apartment was spacious with a well appointed kitchen. A balcony was great and there was also a laundry.

Having been informed we needed to only park in a particular numbered parking space allocated to us only, we went out for the day & came back to find someone had taken our space. We had to park in another space but put an apology in a note on our windscreen. Nothing against the apartment, just the guest.

The room was on the top floor so it was really quiet which made me very happy. The accommodation was at the Governor not the Pavillion which I did not realise though.

I thought parking was included but when i went to check in I found that it was an extra $15 per day. The parking was actually at the Pavillion and not the Governor so we had to walk between buildings but that was not a problem. It would have been if my 84 year old mum had decided to come on the trip with us. If you are going to book without cancellation be aware that you will be charged an international conversion fee on your credit card which adds to the price. If you pay direct at hotel you wont pay that.

nice, clean and tidy, good location

dishwasher not working, wifi not working for 1 day. As a customer I should not be asked to ring up and deal with YOUR internet service provider. If the internet is having issues I expect YOU to deal with it and sort it out. That should not be your customers problem. Also your staff are not allowed to call international phone numbers. In today’s connected world that should not be restricted. As a travelling customer I am not expected to have an Australian phone. I turn on international roaming, and if there are issues at your property, and you need to communicate with the customer then you should be able to call my international mobile number.

This tidy fully furnished apartment was a 5 minute walk to the showgrounds and only a 10 minute Uber to South Bank making it great for commuting to and from local events, restaurants and sights to see around Brisbane. Together with its own kitchenette and separate bedroom, the apartment also (unexpectantly) had an individual washer and dryer machine in a small laundry. When staying for more than 3 days having a washer and dryer is a must!

Parking around the apartment (and Brisbane city) is pretty sparse and not cheap. The hotel staff, however, were very accommodating by offering a secure parking spot (that wasn't initially booked) for $15/day. From there you can Uber or take public transport most places without having to pay some of the expensive city parking fees that can reach up to $25/day.

Great size room with lounge and kitchen if you want to be self sufficient, the location is close to all and walkable to King street for food and beer.

After hours check in where no one can help with issues - example I got key to one building and carpark in a different building and the remote for carpark didn't work and afterhours say cant do anything need to park in street, and another night someone parked in my allocated space and same result do nothing just park in street.

Location superb - A short walk to Fortitude Valley, but quietly away from its hustle and bustle. Short walk to Bowen Hills train station. Clean - the cleaners appear to do a first rate job Room - excellent small apartment with a good size balcony. Great value for money. Staff - I would like to make special reference of the man on the desk where I checked in. The guy is excellent. When I asked how to walk to Fortitude Valley he made the effort to step outside and give precise direction. His manner was so courteous, yet relaxed, I came away with the impression that he should be working at a top line hotel.

The sofa in my room, while clean, looked quite stained. It did not bother me so much, but it could be a more significant negative for fussy guests.

Did not have breakfast. Location was not too bad but this did not worry us as we had a hire car.

Unfortunately, despite strick rules regarding having rowdy parties in rooms, our next door neighbours partied from 3pm right through to very late at night. Exceedingly noisy, we rang 3 times to report, the hotel did send someone up to try and stop the noise but the youngsters promised they would keep quiet and just continued once she departed. Have to say thank you to the lady who did her best but youngsters these days just take no notice.

Close to City and Bowen Hills Railway station, train will take you directly to Central, South Bank and many other places. Uber also easily available and inexpensive when coming from city. Two bedroom and two bathroom apartment with city views. Washing machine and dryer are available in the apartment.

Air conditioner didn’t work first two days, but there was fan and they fixed it when we informed. Also only very minimum small pots available for cooking.

Location was central for our needs, rooms were clean and well presented. Nice two bedroom apartment with 2 bathrooms, ample storage and very comfortable with fans and air conditioning. The staff were exceptionally nice and very understanding when we were late arriving from the airport, they had arranged for our daughter to advise us on how to access our key from the lock box in the event they were not in the office by the time we had arrived.

Due to Covid there was no servicing of the apartment whilst we were staying there, we found this out only by asking. We completely understand why but would have appreciated a phone call half way through the stay asking if we would like fresh towel, sheets etc. In saying that our experience was excellent and we would definitely stay here again.