Customs House Hotel

Good harbour views Good size room. Great included breakfast. Lovely staff.

Loud annoying patrons of the pub outside the window until after midnight. Some clown on a motorbike reving the guts out of his bike at 230am when he missed a gear twice. Then the rubbish trucks from 430am onwards. The double glazed windows did not keep the noise out. Suggest triple glazed as a minimum. No parking "this time of year" as there is a food festival in the allotted car park. $5.30 per hour on the road outside but 1 hour maximum and then move to another for another hour until the 6pm to 830am free parking kicks in then $5.30 an hour max then a shift around the block and another $5 plus until check out time.

Location was fabulous we could walk everywhere

Believe it or not , the toilet paper was awful We never received the phone entry app we were told about even though when we brought it up the lady said she did it , she wasn’t apologetic at all ( Asian lady )

Location, breakfast delicious, room comfortable

Bed too soft, complicated access via narrow stairs with luggage,

Excellent location and corner room had windows on three sides with views of Parliament House and the waterfront. The food in both restaurant and at the pub was varied and delicious. Breakfast was also included in the tariff. The reception and staff especially Nuri, Yolanda, Brock and Dave were very friendly, courteous and professional as well as very supportive when I was ill. Highly recommend the hotel for anyone visiting Hobart.

While the room was very clean, neat, tidy and modern, it lacked enough wardrobe space and although there was a laundry for ironing, an ironing board and iron would have been convenient. There are also some stairs which were not a problem for me but might be for the elderly or disabled.

We stayed 5 nights and couldn't recommend the hotel more! From check in to check out, every member of staff were so friendly and helpful - reception, cleaners, bar & restaurant staff were awesome. We had a nice dinner in the restaurant here and having brekki included let us start our day without having to decide where to go....and it was delicious every time. The room was clean and had eveything we needed. The shower was great and the bed was comfy. The location is perfect - close to markets, restaurants, bars, markets, CBD, it's all there.

The room was a bit small but we were only there to sleep so it wasn't a major problem

Fantastic position by the pier, Salamanca Place etc. Great restaurants, shops etc nearby. We booked a king room with Harbour View. The 1st night we were very disappointed with our room (10) - it was featureless - not even a picture on the wall, but moved to room 8 for nights 2 & 3 and this was a lovely room, as in the picture featured on the site. The staff were really helpful about this. All staff were very nice and the breakfast was superb.

This hotel is basically a popular pub/restaurant with rooms, so is very noisy. There was music playing until late on the nights we stayed which would not suit anyone who wants a quiet place to have an early night! The curtains could be improved in order to cut out the light from very bright streetlights immediately outside the bedroom windows.

Very comfortable bed, nicely appointed room, and an excellent location. My waterfront room had a lovely view, and the breakfast downstairs is terrific - notably the Eggs Benny and Baked eggs. I will try the rest of the menu on my next visit. The staff were friendly and very helpful. The bar has a lovely old-world charm and outdoor seating - watch those steps, though. Yes, it's over a pub, so choose your room wisely.

Being an older, refurbished building, there are limitations you should expect. Despite having a lift to the 2nd floor, elderly or disabled travellers may find several mid-floor staircases a challenge to negotiate with luggage. The staff will offer assistance, though it is probably best to avoid the third floor.

THe meals were absoutley wonderful,well cooked, well presented for dinner. The breakfastt menu which was included in the room price gave a good selection and was quite a good size meal.

Everythingelses was wonderful, meals staff, position however we are in our 70s, our oom was on 3rd floor and lift only goes to 2nd necessitating walking up and down a lot of stairscarrying bags/shopping rseveral times daily. When booking people for 3dr floor plese notify them that the lift does not go to that floor. Staff did carry our baggage on arrival and departure when informed of our difficulty and were very curteous

Location is sensational and provides a superb base for those out and about in Hobart, especially when you’re off on a boat trip etc on the waterfront. Bed was comfortable and the room lovely. Breakfast (included in my stay) was delicious and well organised. Check-in was very easy and staff very thorough and willing to answer any guest questions. Can store luggage too.

This is a very old building and though extremely well-kept, it has unusual stairs in funny places when getting to the rooms, so this could be inconvenient if you have heavy bags with you. I also noticed there are some intermittent electrical buzzing sounds in the building that might disturb some people.

We took the Skybus into Hobart from the airport and got off at the Brooke Street Pier, directly across the street from the Customs House Hotel. The location is walkable from the Battery, Salamanca Market, Elizabeth Street Mall, Convict Penitentiary Tour, Tasmanian Museum and Art Gallery, Mawson Huts and the Botanic Gardens (about a half an hour away on a safe foot path). Our room was quite large with a comfortable bed, sitting area, clean updated bathroom (with great shower), fridge, kettle, tea and coffee. It made for a very pleasant stay in spacious quarters. Included in the room price is any one of the full breakfasts on the menu with a specialty coffee, chai latte or juice, but water, tea, and instant coffee are provided as self serve at no extra charge. The breakfast restaurant staff, those at Reception and the room cleaners were all pleasant and helpful. Happy Hour is from 4-7 (on most days) and there are 7 dollar wines and beer on offer during that time. There is a nice patio out front to enjoy your drink and watch the world go by. It's true that we didn't have a view of any kind, but the room was comfortable and very quiet and this more than made up for the lack of a vista. We would highly recommend this hotel and thoroughly enjoyed our four night stay.