Best Western Plus Belize Biltmore Plaza

It's the best property in Belize City.

I was put in a room in the back of hotel near parking lot. The bathroom window looked out into some sort of break room/alley way. I kept hearing what sounded like a phone conversation when I looked out the window there were several men seated right outside the bathroom window scrolling on their phones. I immediately reported to the front desk and they advise they are not suppose to be back there. That area should be locked off as anyone can come into that window, not safe at all.

The hotel's rooms are located around the central part where the swimming pool and restaurant are located. When you come out of the hotel room, you are immediately outside in a beautiful and clean environment with lots of plants. Well-appointed rooms, excellent beds and good WiFi. An extensive (but quite pricey for the country) breakfast buffet for 32 BZ$, about 15€. The hotel is located on the main road to Belize City, almost 5 km from the center, much too far to walk. Because the hotel shuttle we had ordered for the morning (for 20 BZ$) was unfortunately not available, we looked for a bus. The bus turned out to almost stop in front of the door! This bus took us to the center (bus station) for only 2 BZ$ per person, after which we could continue by bus to the Belize Zoo. Back to the hotel also went well (= bus to Belama). In summary, a location far outside the center, but with a handy bus line to the center, where you also come into contact with local people.

Unfortunately we had a so-called connecting room. You pay the same as a regular room, but you have much less privacy. We could hear our neighbours talking through the connecting door, coughing and only going to sleep after their TV turned off. Hotels offer a connecting room as a service to guests who request it. Why doesn't the reception ask the other way around when you check in if you, as a guest, want to stay in a room with a connecting door? Not many restaurants in the area, except (an good) "Sahara" across the street.

Loved the pool in the morning. They upgraded our room which was nice. (not sure why they did). They beds were so comfortable we peeked at the mattress brand. Dinner portions were quite large and delicious. We chose it because it was close to the airport and it was our last night in the country. But I can see where it would be a great location to stay and do/go to some of the nearby attractions from and return to comfy beds and the pool that is big enough to actually do some laps. Also, the pool was a good temperature--not too cold.

We had dinner in their open air section (we could have chosen indoor section), and we chose a table away from other guests, but realized it did not have a ceiling fan like most other outdoor tables had-- we think we got some mosquito bites during the meal.

The staff was very pleasant and helpful. The location was easy to get to from the airport, a short ride. The facility had a van, which was very good about getting guests to locations within the city and picking guests up. The food selection was good throughout the day. The room was spacious and clean, with no pests. The a/c was easy to regulate the temperature in the rooms. The room had a TV, Microwave, and sundries available daily. The bed was comfortable and clean. The hotel pool was clean. The restaurant was clean, with a great selection of drinks and food. It was a great place. I'd recommend it and would return.

Nothing to mention really negative based on the price range of the hotel.

It was a nice clean property. We were able to book all of our excursions right at the hotel.

The shuttle service charges! I feel the shuttle from the airport should be free, now for service anywhere else I do understand a fee for that. There need to be more options available for the breakfast buffet, and microwaves in all the rooms.

The personnel is very professional and client oriented. Kimberly, one of the waitress was proactive and attentive to all of her clients needs. I heard her calling them by their names, bringing coffees and/or teas prior their demands as she was very observant. She made the breakfast time extremely pleasant, even though i was by myself.

I really enjoyed the hotel overall. The buffet, the room, the Jaguar bar, pool and the accessibility of having the transportation taking my husband and I to the restaurant, events, drop off and pick up from the boat trip, as well as visit my family,

I really don't have any complains about the overall hospitality of the hotel.

Did not use the pool-but was fun to hear the fun being had by others there! We enjoyed our breakfast very much and the dinner was very good! Would stay there again if I needed a place to stay in that area!

I’m not sure what could have been better. Of course everyone loves lower prices, but it wasn’t too bad. And we had a very nice driver that picked us up and then delivered us to the airport! He was full of information of the area!

The swimming pool was lovely, rooms comfortable with a refrigerator, good hairdryer and A/C. Staff were responsive and pleasant. If something doesn’t work, let them know and they will address it.

There are only stairs, no lift. It’s about 15-20 mins from the airport but a fair way from downtown Belize. There is an airport shuttle but it costs US$25 each way.

Probably your best option if you are staying in Belize City. our room was clean and spacious though with and odd layout.

There is no elevator and virtually no one to help you with your bags if you happen to be on a room on the second floor. I saw a couple of elderly guest having to pull their own bulky/heavy bags upstairs and the staff at the reception seemed unbothered.