Hotel Zepter Palace

Modern room and bathroom, clean and well kept. Excellent location right in the centre and close to the fortress. Private parking is a plus.

For breakfast they served basically only salty options, when we asked for something sweet they had nothing to offer. Espresso and cappuccino were not included in the breakfast, is an extra cost.

Excellent location. Right in the center of the city. Everything is literally just a couple of steps away. The room was very clean and all the staff were friendly and welcoming. The breakfast was fantastic with many cheeses and excellent meat options to choose from. They even had great vegeies and fruit that were fresh and tasty. The hotel exceeded my expectations. I will be back when I'm in Banja Luka

I liked everything about my stay

We were very impressed - first of all with service, decor, gowns and slippers in the room. Breakfast was cut above many 5 star places we've been to. Proper home made smoothies, freshly made ustipci, high quality smoked meat, cheese. Location is super central, yet you can get a quiet room. I got an amazing price with my genious discount and I will certainly only book here when back in Banja Luka. A true 5 star experience. Congratulations to everybody involved. :)

Nothing to put here - everything was beyond my expectations.

Hotel was very centrally located in a nice safe area. The staff was nice and helped me navigate around the city (which is not too big). The room was clean and large enough.

The walls are not too great with the soundproofing so you could faintly hear others in the hotel. It was not too bad though and it would not prevent me from staying there again. If you are a good sound sleeper than no worries. If you are a light sleeper than maybe bring some ear plugs. It's not too bad though. Also the breakfast buffet was ok but nothing great.

very good hotel in the heart of Banja Luka, superfriendly staff and comfy beds, would highly recommend it... i was there 5 nights and enjoyed it a lot... also they have very good coffee in the restaurant

it didnt bother me personally, but apparently there is a club in the basement which is open friday & saturday... so if you are sensitive to noise and are planning to stay over friday/saturday, i would recommend to ask for a quiet room...

Location super central within easy reach of the fortress Kastel and the river Vrbas, parks. Many restaurants and cafes in the immediate vicinity as is the post office, banks, etc. The rooms are clean and comfortable and bathroom compact but nice and has even a built-in bidet faucet in the wc.

The bathroom could be a bit larger

The location is perfect, you reach all attractions on foot. There are many cafes and restaurants around the place, and you can enjoy your coffee in the open air. The stuffs are so nice and good-tempered. The rooms and dining room are clean also there is an electrical kettle in the room so I could make tisane and tea on my own.

From the beginning excellent service and great stuff. And they have extra benefits for Booking. com guests (fruit, coffee maker, bathrobe). Very clean room, big, with air ionization in the room as well as elevator, and other parts of the hotel. In the city centre, an old and famous hotel in Banja Luka, now in new look and kind of luxurious atmosphere. Great food in the restaurant, beside great varieties for breakfast. I strongly recommend stay in Zepter Palace hotel for all Banja Luka visitors in any occasion!

Nothing!

Hotel is in the centre of Banja Luka. More in the centre is not possible. They have also a parking lot. Everything is more than expected. Especially, I need to mention that I forgot my watch (expensive one) in the hotel. The reception kept the watch longer than 2 months for me until it was handed over to a known person of me. Thank you so much for everything! I strongly recommend! :-)

N/A see above.

excellent location. staff was very kind and helpful. the room and the bathroom were sparkling clean and breakfast included was very good. convenient parking in the garage.

the shower was very small. bathroom supplies very limited. only had a shower gel. bed squeaky. all in all the hotel was very good, but to my judgment it was not a 4 star hotel. perhaps 3.5.