Ascott Huai Hai Road Shanghai

Good location with friendly cleaning staff. Room layout & configuration suitable for longer stay or with family. Easy access to food transportation leisure in an iconic place of Shanghai.

Lobby can be better manned in filtering out non-hotel personnels perhaps. Front desk staff mostly are friendly with some exceptions.

The best of this Hotel is the location. In the heart of Xintiandi, and 50 meters way from Metro entrance. Gym is quite good, and the restaurant and it's balcony are the cherry on the top of the cake. Room is awesome and very big, which definitely is a plus.

Well, 2 people working on the reception (which I don't recall the names) were not so friendly. AFter COVID China has evolved into a totally cahsless society. Most foreigner which have not travelled there could use some assistance in setting up WechatPay or Alipay (both apps should be entirely in English, which they are not). Breakfast is very very limited. You can choose from 4 disshes on the menu, which remain unchanged and are very simple. Was expecting more from it. A/C is central, which doesn't allow you to choose between warm and cold modes. This is the most annoying thing in Chinese Hotels.

Location was really good. Great kitchenette facilities. Nice supply of crockery and utensils too. Would certainly stay again. Great value for money.

The facility is a bit old. The furniture, carpeting, etc showed obvious signs of age. The breakfast was a bit basic. But for the price you can't really complain!

suitable for a relative longer stay, pleasantly surprised by an upgrade by the hotel. front desk who received us was friendly & made us feel welcomed.

lobby can be better managed but there could be limitations doing so.

The excellent atmosphere and the nice team of the establishment which takes care of guests. A special thanks to the restaurant, bar, and gym and swimming pool. The staff in charge of cleaning the room has also been "at the top".

The one bedroom executive room was spacious and quite, thanks to Ding Ayi to provide us all the essentials for our baby and respect the privacy. The breakfast was great, both food quality and service. The Highline restaurant where it is held turned into a cool hip dinner/drinks venue in the evenings. We didn’t use gym or pool but they’re nice and next time we will make sure to give it a try! Location is unbeatable 3 min walk to Xintiandi and 10 min to People’s square. Price is great for the size of the room and the location!

The reception staff were not very friendly. The baby crib took good 30-40 minutes to arrive although we asked for it when made a booking.

Fantastic space and in room facilities

Our room was rather dusty and my wife kept finding bugs , my only negatives were it needed a better clean and perhaps an upgrade on the sofa

Great location, 2nd stay within 2 months. it checked all the boxes. would definitely give the property a thumb up.

be more exclusive would be nice at lobby area.

excellent location and apartment

a bit outdated furniture

nice location. very helpful staff to accommodate my travel needs. will definitely stay with them for my next visit.