Ascott Raffles City Shenzhen

Even thou our room was not ready, the front desk were able to helped us checked in.

The chaotic front desk area, I think behind desk should maintain a clean out of sigh vision for the guest at least. As we approached front desk for check in, the area was messy, lots of bags and luggage surrounding the area, paperwork and plastic bags behind the desk. Hopefully the front desk manager could organize a bit more, at least dont let the guest aware of

Breakfast varieties were good enough with comfy seating, property in a very good location, Raffles City Mall is just downstairs to enjoy our shopping time, MRT station is just few steps away, easily to approach other areas in the city. Staffs were very friendly & helpful especially miss Nancy Li who helped us a lot during the check-in time and afterwards. We made a good choice.

just one hair dryer was provided in a 2 BR apartment and no ironing tools were found inside the rooms, suppose this is a must in a service apartment, have to improve.

Better than all the 5 star hotels we have stayed in China. Lily at reception was extremely helpful and spoke great English, which made us feel very comfortable staying there. The rooms were very clean and had everything you could need for a comfortable stay. Would recommend this apartments over staying at other hotels as it is so spacious. It’s also connected to a mall which was great as it has been raining all week. Great restaurants all around. 10/10.

Nothing

The front desk was very helpful to let us check in early. The breakfast was good.

We did not like the way they emailed us after we checked out. They charged us for missing bathrobes which was actually taken away by their cleaning lady day before we checked out. Eventually they did not charge us once we emailed and explained them.

The staffs were very nice. The location is great but sightseeing is nothing. There is also a park nearby, shopping mall under your room so it is very convinient

Internet doesn't allow me to access necessary websites and messenger apps. But I think this is chinese policy. Room price hasn't included tax and fee. This is strange because I thought booking is final cost

Great location , new & well maintained hotel. Helpful staff , next to a mini mall with plenty of restaurants. Gym is ok. Great pool

When I arrived at 4 pm room was not ready. They wanted me to wait 30 min for the room . I protested and got an upgrade Breakfast is ok but without fantasy

Overall pretty good - it's a fully equipped apartment, with cups, plates, washing machine etc. Very good for long stays. Has a small golfing green on the roof. Good location, can walk to some great restaurants. Loved all the English-language TV channels.

Wifi username/password didn't work and our parking wasn't validated when we left. We had to call in to get reimbursed by the property. Overall I think the price is slightly higher than what you'd expect.

Location and facilities are superb! Host and staff are great. Also close to public park and shopping mall. Next time will book again when i'm hit Shenzhen

Location in google map/ apple maps is a little bit dislocated from website or booking site. it's take me 10 minutes to find an entrance. I hope for a more variety of breakfast.

The location is very good and easy to reach out to any destination when i stayed in Shenzhen especially in Nanshan district.

The coffee machine was broke when i firstly used it then it took little time letting the staff to change another one. So if they could check all facilities before guests arrived that would be better.

The area is very convenient with the mall linked to the apartment. The robot makes room delivery efficient.

Most hotels has international sockets around the room. I am surprised Ascott has only the local version that doesn't fit for overseas electric appliances.