Royal Maxim Palace Kempinski Cairo

At check-in, I asked for a room on the ground floor, as I hate the lifts in Cairo - they're small, I'm claustrophobic, and power cuts are a thing here (although I'm sure the hotel has generators) - the receptionist happily complied, even though the language barrier meant he didn't grasp that my reasoning was my hatred of lifts (which is fine, as I got what I wanted). My flight arrived much later than it should have, so I asked for a late check-out, as I wanted a proper rest, and again, the receptionist happily obliged, and didn't charge me for it. The room was comfortable - I loved the bed. There were lots of bottles of water in the room, which was appreciated. The bathroom was large, and has both a bath and shower.

I stayed at this hotel last year, and I recall there being more choice for breakfast than there was this time. The TV in the room kept turning on by itself, onto the silent welcome screen, which was odd - it woke me up in the middle of the night!

breakfast was just amazing with lot of choices at top qualities, location not far from airport, hotel clean and staff very nice, we tried the Asian restaurant which was excellent. there is a play room for kids which is convenient, Personnel always friendly and client oriented room was quiet

coffee and hot chocolate was not great but all the rest of breakfast compensate it. we asked for king bed but we had twin beds put together which is not comfortable The baby bed was without mattress and one side was broken.

The Staff - Specially at the reception and Front Door , House Keeping

The Price was 25-40% higher that expected, - it was only mentioned the price plus added tax - and I found out the tax is 30% extra !!!!!!!!!! There is music band on the pool during weekend and Some wedding parties outside in open air !! forget about sleeping before 12 PM !! So for business trip this is bad where people must wake up 6 to 7 am !! - but for holiday it can be OK.

The hotel is so clean and smells amazing 👌🏻 The receptionists are so polite and friendly . They are so helpful and respectful especially Mr. Husain and another one I don’t know his name , they tried their best to satisfy me . Generally, the reception, the house keeping and concierge of the hotel are great and exceptional.

The ladies who work during the breakfast time . They were so rude and everyday they kept asking me about my room number and if I paid for my children in an impolite way 🙁👎🏻 although the breakfast was very good but I didn’t enjoy it.

Hotel is very well located if you want a place near the airport and outside the busy streets of Cairo, it has good facilities and restaurants and a wonderful spa with mostly local Egyptians working in it, definitely a good pick if you want a stay nearby Cairo airport

Rooms are a bit outdated, i had a problem with the AC in the room and the technician who came to fix it didn't have much of a clue on what do, also the "view" from the room was non existent, think they just need a bit more attention to detail.

I spent 2 days here for my wedding and the care and details of the beautiful facilities were stunning. The bed must have been the most comfortable one I've ever slept on The restaurants were actually cheaper than I expected and of outstanding quality.

Though being welcomed inmediatly and served a complimentary lovely tea, the wait for check in was a bit long, and I was in a bit of time presure.

Amazing ! Everything was perfect, from the recovery at the airport, to the end of our trip. All excursions were organised by the concierge, Ahmed Hassan, who is absolutely offering a very high level of service. Thanks to his implication and coordination, our stay was fantastic and my wife has enjoyed a perfect surprise birthday. Congratulations to him and to the whole staff ( restaurants and spa ) for making an incredible guest experience. We will come back !!

Overall experience and provided service were exceptional. Staff at all levels are giving off warm welcomes and ensuring that services are being provided exceptionally well to the guests. Housekeeping services are fast to respond. Room dining services are exceptional from the ordering to the service and the food is great! Kudos to Ahmed Saber- the waiter in an open-air restaurant- for providing exceptional service!

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The hotel has everything you need. From restaurants, club, spa and child’s club. I absolutely loved my stay there. The breakfast had variety and included a kids area for snacks. The staff were very helpful and attentive. The room was spacious and had blackout curtains. The amenities in the room are also very good. I recommend this place whether it’s just a weekend away or a longer stay.

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I feel this hotel My second home, all services are perfect, concierge they are professional specially Mr. Ahmed make my all reservations very smooth, house keeping 👌, room services unique, reception practical .. all facilities available many restaurants in side this property , swimming pool area they are friendly and knows their job, in general hotel very quiet , cleanliness, comfortable, staff friendly, i will come again for sure

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