Pullman Cannes Mandelieu Royal Casino

The Front Office Manager changed our room - as the room provided did not meet the specification of the room booked with Booking.com. He could not have been more helpful, and we nearly ended up with the Room we had paid for! Breakfast was excellent, The main restaurant was poor - compared with outside nearby restaurants, and the Casino Restaurant was dire! The pool and beach front were both excellent - with easy access and on site showers.

Booking.com sold us a room with a terrace and balcony. No such room exists in the hotel. We bought a Superior Room with Terrace. Again, no such room exists - and only 24 rooms that overlook the beach and the pool, offer both a shower and a bath. None of these rooms are Superior rooms. The Manager kindly upgraded us to one of these 24 rooms, so that we had everything as quoted in your booking confirmation - except a Terrace. We just had a normal balcony, which was fine. My question: why did Booking.com quote us for a room with a Terrace, overlooking the pool/beach, when no such room exists - according to the hotel Management? A "poor show" by booking.com. - if you advertise something, you should be able to deliver what was on offer - and paid for.

The pool and beach were really nice and the staff there were really nice and helpful. The valet staff are exceptional. The view from our balcony room was amazing. We also liked having the Casino in the Hotel for a bit of fun.

The Breakfast is not relaxing and if you get there after 10am there is very little hot food available. If they are going to charge for breakfast they should provide enough food for everyone. The staff were run off their feet. The main restaurant is expensive and we ordered a whole fish for 2 people for 165 Euro. It came out 45 mins later and while our sides of fries were cold they were taking photos of our fish before serving it to us. When asked what they were doing we were told it was for the Hotel. We were paying for the fish to eat not to have it photographed and getting cold.dissappointing and we did not go back there.

Lovely space with all accessible amenities.

Was no soap in the room for 2 nights despite contacting room service but they had very nice shampoo and conditioner. We were unable to obtain milk beyond two tiny pots that come with the room (about 1 teaspoon worth) and had were unable to buy milk from room service. As there were no close-by local shops within walkable distance (important to note for people with disability) we ended up spending 11 euros on coffee and were able to request milk on the side with this.

Great options.

The music blasting from 2pm to 5pm 3 days in a row until departure ruined the tranquility. The clear glass screen beside the entrance to the pool - there are no markings on it and in the bright sunshine my daughter tan full speed in to it cracking her toe nail, bumping and bruising her face. (First aid were quick to attend) the price of the sun loungers £90 per day for 2 was the cheapest, was quite expensive.

Very nice beach and beach beds. Breakfast is very good, many choices and available until late morning, by the pool/sea area. The rooms are nice and have balcony. Very close to the golf course, walking distance to La Napoule Castle and old town with nice cafes and restaurants.

They can change the carpets in the main halls/corridors. They are a bit old.

The rooms with a balcony that we stayed in were very clean, spacious and very pleasant. The swimming pool and immediate access to the beach is really superb. Very good food and the restaurant staff very pleasant and helpful. Receptionists and staff in general very attentive and pleasant.

I think it is an issue that might come from being understaffed perhaps...and it is also high season and very busy. The breakfast service ended at 11:00 and however from around 9:30 the breakfast room was packed with tables that needed clearing up and cleaning, so for that hour and a half, the atmosphere was that of the end of the breakfast service. Staff were practically unavailable, with lots of tables waiting to be cleaned up that made it very hard to catch the attention of staff to ask for something, as they were heads down on this and took all their focus.

Everything you need and a bit more. The stuff was amazing and we felt that we had everything we needed to relax. The bedding was clean. The breakfast was great.

The furniture and bedding are old. Everything was functional, but I would’ve liked my sheets not to present cuts. The hotel could greatly benefit from a make over.

Great location!! The rooms are beautiful and the view is quite amazing !! Many good restaurants in the area. We did have an issue during our stay but the manager Mr Muntean was very helpful and solved everything, we really appreciate his assitance.

You have to pay for the sunbed at the pool, its not included!!

the view was exceptional from the hotel, it is just on the beach and we took a nice walk after breakfast by the beach. watching sunrise from the room makes you feel lucky. breakfast was wonderful, so many choices.

we paid extra for the sea view but our room was not fully facing the sea, it was angled so didn't really worth. Also terrace was not so clean.

access to beach, valet parking’s guys were amazing , good sea view from our room.

room could be cleaned better, restaurant’s staff (by evening) and lift that should be renewed