HKK Hotel Wernigerode

The location. Breakfast was very good. Evening dinner was excellent: eat as much as you like buffet for €19.50.- very well prepared.

The bar was very poor. Despite a published menu on line, the only drink on offer was draft pilsener. They also published a list of cocktails but couldn't make any of them as they didn't have any of the ingredients. Worse was the fact that they allowed people to smoke in this bar and I thought the EU had banned smoking in public indoor spaces! I had to sit out in the lobby as the smoke gave me a headache. Were they, therefore, breaking the law? The decor of the bar was also totally unimaginative - plain and functional with no atmosphere whatsoever. The barman also kept slipping out and was not there when you were ready for another drink. A place to avoid.

- Great location: 6-10 mins to the main station or the city center by foot. - Rooms were clean and fresh with spacious closet, tv and mini fridge. - Breakfast was great with a large selection, variety of cheese, freshly made cheese and butter, bread, fruits, warm dishes, Salmon and also vegan/lactose free options. - The staff were hospitable. - The 24 hrs reception made it easy to check in even after midnight. - The hotel provided contact numbers for the local taxi companies when I was stranded in a nearby town. - They also provide guest cards with which busses in the Harz region are free and tourists get discounts at some places.

- Rooms are not fully sound proof, you can hear the neighbors if they open their doors, drag suitcases etc (this is only a little bit annoying, and not super distracting) - There was no electric kettle/ tea/coffee in the room. Also there were no toiletries like lotion or conditioner (of course there was liquid soap and shower gel in the bathroom) . Probably I could have asked for those in the reception but I didn't anyways as it was a very short stay.

The spa facilities are very nice, with Jacuzzi,steam room, sauna and a gym, very clean. The reception employees were very friendly and accommodating. Food was good and affordable.

The hotel has no airconditioning, that's why In summer it is very warm in the room, they also don't offer electric fans for guest.luckily we brought our own fan For a 4 star hotel,the room has no water cooker , coffee or tea. Slippers and toiletries you have to ask in the reception.. Bathrobe you need to pay 5€ for laundry.

Excellent customer service despite language barriers! Efficient and courteous housekeeping staff and the location is great to discover the region and the beautiful town.

I wasn't sure when housekeeping would show up and they did show up at some inopportune times. Other times, I was left with some basic amenities because of the scheduling of the service I believe.

I liked: convenient location to visit the town and for trips with the Harzer Schmalspurbahn, extensive breakfast, two restaurants in the same building (one offering a rich buffet and one offering a la carte meals, whereas the latter is not open every day).

Not really a negative point but one to be aware of: hotel seems to be mainly visited by elderly people in large groups.

Very clean and quiet, friendly staff, focused on minimizing unnecessary waste/use of resources, good spa facilities

Barely any vegan breakfast options despite prior request, dinner options at restaurant pricey, but of ordinary quality, mattress a bit dated (queen bed consists of two single mattresses that move apart), spa can get crowded and could be heated a bit better, no bath robes

The hotel is a very convenient place to stay when visiting the Harz railway system since it is fairly close to both the station and town centre. Excellent breakfasts and very helpful staff.

Room was rather too hot but the windows did open.

Comfortable room. Excellent breakfast/dining room, with good choice of breakfast items. Good location, within easy walking distance of both railway station and town centre.

Room was some distance from entrance/foyer.

Excellent location. Comfortable room. Very good breakfast.

The soundproofing of the building is not good. If you are unlucky enough to have noisy guests in the apartment above or on the same floor, it is impossible to get a peaceful night's sleep.

Everything is good, the size of the room, the bathroom, the bed. Excellent breakfast, an abundance of choice, one of the best I have had in a hotel.

Unfortunately it was 38 degrees Celsius outside and no air conditioning inside so the room got really warm.