Shiki Suites - Kyoto Umekoji

It was very quaint but amazing, lying in a fabulous residential area only 10 mins walk from the train station and two minutes from the most amazing Temple in a nice quiet area. The man in reception spoke excellent English which was helpful to find our way around. The suite was wonderful with a beautiful big bathroom. An excellent free laundry was available for use as well.

Nothing

All the staff at Shiki were very polite and accommodating. Email communication was easy and timely. The facility was clean, and having the kitchenette was very helpful for our 2-week stay. We had to say that we received above-and beyond-service by a housekeeper, though. She made sure all our questions about room services were answered, followed up on our request, offered to call taxi for us upon our departure, and even saw us off on the street.

The bed mattress was a bit on the hard side for my sensitive body, but the staff was so thoughtful and took out an extra bed topper for me. We could hear the neighbors, but it got quiet enough to sleep after 10pm.

Very clean and spacious with good facilities.

Instructions on how to use the washing machine and dryer in different languages

The bed is so comfy. Love the spacious bathtub and Jacuzzi. Walking distance to train station.

Washing machine is not in the room. Carpet seems a bit dirty. Preferably remove the carpet for hygiene purpose.

Staff was wonderful, my room was incredibly clean and I loved the way it looked. I loved the modern bathroom and other amenities

The view was unfortunate, but I know that is out of the staff’s hands. Also a member of our friend group had trash still residing in his room. Our rooms must’ve been cleaned by two different people haha

Great apartment with all you need Modern beautiful bathroom Loved the separate lounge area Laundry available Friendly staff Habanebros Cafe/Bar downstairs with amazing cocktails and super tasty food. Didn't need to go out to eat! Will need to take both Gosia and Andrew home to be personal chefs 😊

Balcony was not usable

Facility and staff was amazing. Stayed in one of there suites with jacuzzi. 10 minute walk from the station. They held our luggage early in the morning the day we checked in. When we came back to check in they had already placed our luggage in our room, which was very nice and convenient. English translation was very impressive.

Excellent experience! The owner and staff were extremely amazing and provided great hospitality. Very fun to talk to! We stayed a week and spent almost every evening in the bar/cafe and the food and drinks were delicious. The room was very clean and spacious with a beautiful bathroom and separate bedroom suite. The kitchenette had everything we needed if we decided to stay in. I absolutely loved this hotel and will definitely return any time we’re in town!

Loved everything!!

Spacious, bath/shower and outdoor spa, smart TV, walking distance to Kyoto station if not carrying bags, free laundry

Heaters are not very strong, wallpaper was damaged, laundry was hard to find and not clear on how to use it for English speakers

Very spacious and comfortable rooms, located very close to the Kyoto station. By far, the best part of this hotel is the people who run it: helpful and very friendly. If I could give this hotel a 20/10, I would!