Comfort Hotel Matsuyama

The location was excellent, within an easy walk of attractions, and with superb access to public transit. The rooms, were large, comfortable, and clean. The free breakfast, lounge, and bikes were also great benefits. Everything is a step above what one might expect for a hotel of its style and value.

The breakfast and coffee provided on site were merely ok and the choice wasn't extensive, but they were also free and perfectly adequate - not a complaint at all, merely a tempering of expectations. The pillows might be a little hard for some people's taste, but they were very generous about providing extras from the open storage on the second floor. These are nitpicks, not actual complaints about the stay.

A bit of a walk to the main shopping district (~10-15min) but for the price it was still pretty manageable. Convenience store is just a few units down the road. Relatively spacious for Japan standards and very clean. Liked that you can self-service to more pillows and other amenities (including air purifier machines) in the laundry room too.

The hotel only had 3 washer+dryer machines for laundry which can be pretty tough for a 12 storey hotel. Granted the TV in the room allows you to check the congestion status but it’s not terribly helpful if your laundry window is narrow when traveling. It would be good if they could separate the washing and drying to stagger the usage.

The hotel is about a km from the train station, a pleasant walk on paved path. It’s surrounded by lots of eateries. It’s closed to Matsuyama City Station where there are more food choices (basement) & Takashiyama. Breakfast are basic Japanese choices, which was fine for us. The room was comfortable, the twin beds were large. We like the conviviality of Comfort Hotels’ little Bookshop Cafe, providing free drinks and a spot to chill out. Extra pillows, iron or shower caps are available on requests. Check in & out through automated machines (which we found to be the case in most Japanese hotels, perhaps a legacy of the COVID period), was easy.

Perhaps more hooks on the wall? Surprisingly, the headboard was a little dusty..

Clean, spacious property, with modern bathroom/shower facilities, bedding and television. Lots of space to work on the desk in the room, and reorganize bags. Staff were very friendly and accessible. Free breakfast was excellent, lots of options (and they had a lacto-vegetarian option one morning which was neat). Super conveniently located to Matsuyama City train station; this is not a JR station but there is a streetcar station 3 minutes walking, which can connect you to Matsuyama JR. Very pleased with my stay.

WiFi was really unreliable... Connectivity to the wireless access point was fine, but the actual networking was awful. Lots of lost packets, disconnections from online services like chatrooms or video services, speed was totally fluctuating from fast to super slow. Staff provided an external wireless router which helped, but packet loss and other such problems were still present enough to make it unsatisfactory.

I liked the closeness to the Matsuyama station, not realizing it was the hub for buses and trams as well which we utilized using the Day pass from Iyotetsu (via Jorudan transit app). Reception/staff was friendly and attentive. There was bicycle rental available for anyone. The cafeteria food was similar to our experience in Kure location, however, there was take out option to your room.

The cafeteria food was sub par, again, similar to the Kure location, I would not recommend getting the breakfast package unless I needed to. There are many options outside the hotel near the eki.

Good location next to Matsuyama Castle and the park. 12 mins walk to the main train station and parking is conveniently located behind the hotel. Healthy juice offered at breakfast. Having the pyjamas for guests as well as allowing the breakfast room to be used throughout the day by guests as a rest and eating area is nice.

Other than the fresh juice, breakfast offering is simpler than other Japanese hotel of similar category.

The Comfort Hotel Matsuyama is well located being close to Matsuyama Castle and well served by public transport.The room and bathroom were both clean and the bed was comfortable. We found the staff to be pleasant and helpful when we asked for additional pillows.The complimentary buffet breakfast was tasty with plenty of options. We thought the hotel was good value for money.

The room was a little small for 2 people.

Very good sound insulation. The hotel seemed to be fully booked and I didn't hear a thing. That a breakfast buffet was included in an already competitively low price was a big bonus for me. I don't ordinarily interact much with hotel staff, but I couldn't help but be impressed by the efficiency of the staff during breakfast.

Great value for a family of four. Breakfast was standard and enjoyable. Hotel was clean. Staff was very friendly and helpful, even with limited english.

Parking was available on site but there were only a few stalls. I really couldn’t locate the alternate sites. We checked in late, so we were tired and ready to hit the sack. So I didn’t want to drive around the block in circles to try to find the parking. Ended up paying for public parking at a nearby paid lot. Not really the hotels fault. Just didn’t want to spend time looking for it.

I liked all the facilities in our room and the complimentary breakfast was wonderful. WiFi connection was fantastic, and it was great value for money. Staff was kind, friendly, and helpful.

Their check-in process was the worst part of our stay. Eventhough, we have already booked and paid, and the front desk comfirmed it, we were required to register all our information again one by one, and it took us long time to finish.