Chuzenji Kanaya Hotel

The food in the restaurant was amazing. Dinner, including seasonal specialties, was absolutely delicious, and the table service western breakfast (which we were not expecting), was fantastic. All rooms are lakeside, although it might be difficult to see the lake itself through the leaves during summer. We had a connecting door between our two rooms, and all the rooms have balconies as well. The outdoor onsen was lovely. With dinner and breakfast included in our room rate, the overall value was exceptional.

The interior is a little dated, and the coffee/tea lounge is only open from 3:00-10:00pm. It would make sense to have it open in the morning.

This was one of my very best stays in Japan. Reaching the place is easy, as the bus stops right next to it (Nikko pass is essential for this purpose, since the bus trip would otherwise cost a fortune!). The place is secluded, especially in winter. If you're after tranquility and mountains, this is the place. The resort restaurant serves its own breakfast and dinner - quite expensive, but this is a four-star hotel, and the quality of the food (and the service) is superb. For cheaper options, one may need to take the bus to the next bigger places. This property has two onsen pools: one indoor and one outdoor, both great. In the evening, there’s fire in the lounge fireplace, adding a very rustic feeling to the whole thing. We certainly enjoyed it. Overall, this is not a cheap place at all, but the quality was outstanding, and we loved every moment of the stay (except the morning we had to leave).

we liked everything. The menu in the restaurant is written in Japanese and French, though - just saying! I wasn’t sure all the staff spoke English (but most of the guests were Japanese, at least during our stay).

The service at Chuzenji Kanaya Hotel was exceptional. We ordered room service for dinner and we expected the usual American treatment where they knock on the door and leave the food outside. But at Chuzenji, the super sweet employee wheeled in the cart and set up a gorgeous table setting for us at the table in our room. It was such a lovely surprise to be treated so well despite choosing the cheapest food option.

Cozy hotel and very good location. I loved the silence around.

We had breakfast and dinner. Was delicious but the portions was like for a child. Not enough. For 70 000 yen 2 nights with breakfast and diner I was expecting more.

Very nice place to stay if your plan is to rest by the lake. Nice outdoor onsen. Nice porch. Clean and comfortable. Hotel shuttle bus from Tobu-Nikko station is very useful. Cute room key.

Slow enquiry response time. The frequency of buses could be increased.

Location and foods

Security is weak such as no safe box in the room as well as no rocker in the Onsen.

Beautiful place, yesteryear vibe with Japanese hospitality

Bikes for hire poorly maintained so an easy afternoon biking turned into a mission

Enjoyed the location in deepest winter condition with 2 digit minus degrees a lot of snow on a sunny weekend - perfect. Just a few other guest, onsen was great experience in these conditions

outdoor onsen

You have to pay extra for Japanese breakfast and dinner is also not Japanese. But still delicious meals.

Stunning scenery and spacious room.