Camino Real Monterrey

The room was spacious with a beautiful view to the mountains, a big and comfortable bed. Room service every day, two small bottles of water provided daily. Shower gel, shampoo, hair conditioner and body lotion replenished regularly. The air conditioning was working well. The location fully fit to my business needs. There is a direct entrance to the shopping centre, which is very comfortable. The breakfast was good, a big variety of warm meals (that I would rather consider lunch), fruits, sweet things. I only missed unsweetened natural yoghurt.

The room could use some maintenance, such as the bathroom door could not fully close, towel hangers were broken, the fridge was difficult to close. Also, on Sunday, the area around the swimming pool was not cleaned, there were no clean towels and all the used towels were around the pool, on the beds and on the ground. There were no umbrellas to provide shade.

Excellent location if you're hanging out by Fashion Drive/San Pedro Garza García, ample bedrooms and great breakfast (although quite expensive as it wasn't included in my rate) The staff was very courteous and helpful. Check in and check out was very easy, although they couldn't find my reservation at first.

Some details in the bedroom require attention, like chipped paint by the windows, and those pillows do need an upgrade as they are extremely uncomfortable! There's no coffee maker in the room which should be included for the price. This is not a cheap hotel and even cheap hotels have a coffee maker with free coffee for their guests.

Hotel is very clean, nice facilities, great location.

We purchased the breakfast through Booking.com and when we arrived for breakfast we were told that the $12 per person was for a continental breakfast and the hot breakfast items were not included. Total rip-off! It will make me think twice before buying the breakfast with my reservation. Never had this happen before. Seems like the hotel was just being greedy because $12 is a lot of money for a nice breakfast in Mexico!

Before that I was at another hotel a couple of blocks away and I am glad that I swtiched to Camino Real. The room is big, the bed is comfortable, the room is very clean, the TV screen is huge. I was attending a conference near by so the location was excellent.

It is a little expensive but you get what you pay for, I tried the restaurant and the food was not bad but I expected it to be better for the price. The breakfast was not included in the room and the restaurant I think it is a little overpriced.

The room was pretty spacious and comfortable, two bottles of water provided every day. I enjoyed the swimming pool. Housekeeping was alright. Breakfast was available until late, which made it possible to have a brunch.

The reception spoke only little English. The process at the restaurant with signing receipts for breakfast (even if included) was kind of tiring. I really missed natural unsweetened yoghurt for breakfast.

The breakfast was excellent, so was the showers.

The roomservice shouldn't come all the way into the room at night. Made my girlfriend a bit uncomfortable.

The room was very comfortable. The bed was soft, which allowed me to get a good night's sleep.The staff at the front desk and in the restaurant were polite and answered my questions.

I had no issues.

The place is beautiful. Almost feels like a beach resort in Cancun/Cabo. I love it.

My only complaint is that the breakfast was a bit pricey. I averaged 15 to 20 dollars USD per day.

Room quality, space and bedding

The hotel feels too clinical, there is no amenities, like glasses for water, bathrobe, minibar. There is no bellboy at the lobby for taxis, and general questions. The hotel feels empty and there is too much of "Covid" atmosphere around. No staff at the gym, spa, pool.

The hotel is connected to the plaza which was very convenient. Staff is wonderful and always helpful.

Restaurant is ok but not great