Radisson Blu Hotel Casablanca City Center

The property was lovely very comfy bed.

I messaged the property via bookings.com as I had left my reflexology shoes in the room with no response. I than called the properly and the reception was supposed to call me back they never called back. I than called them again and while talking to reception the phone hung up, I tried to call back twice right after and nobody answered. Very poor service from the reception. Extremely disappointed. The hotel manager contacted me and got the shoes sent to my next destination in Morocco I am very happy with the outcome and Thank Frederic for his quick response once writing this review. Thank you again for your help.

Has a positive energy

None

The staff, this is really one of the best things in the hotel , very welcome and very helpful in an amazing way , I really want to thank mr. Mohamed Elhelo in the front desk and also Ayoub , Momo and Mr. Mohamed in the restaurant who really makes me feel like home with their care and the various varieties of breakfast which were very delicious The rooms were very neat and clean and well furnished in a modern decoration, a free car parking with a very helpful valet people, location is ok but not the best , I really will repeat my visit again

Nothing

My stay at Radisson Blu Hotel Casablanca was exceptional, largely due to the warm welcome and outstanding service provided by Umaimah at reception. Her professionalism ensured a smooth check-in process and she offered valuable city advice to enhance our experience. Moreover, meryem from housekeeping went above and beyond to ensure all our needs were met, making our stay feel like home. The hotel boasts a welcoming staff that brightens the crowded streets of Casablanca. Overall, our experience was marked by exceptional hospitality and service, making our stay truly memorable.

Nil

The room was clean and comfortable. You could barely hear any noise outside. The room smelled fresh and not like smoke. The beds were comfortable and the room had nice shampoo but no conditioner. No hair dryer. They had a choice of pillows. And the towels were large and plush. A very enjoyable stay. The pool area was nice up on the rooftop bar. Although the drinks were expensive up there.

No. Hair conditioner. No blow dryer in the room. The hammam was not open. I specifically said at this hotel for the spa. But they only had massages to offer. There is a pool inside the spa but it seemed like everything was closed. The workout room was very small and dark also in the basement. It was unfortunate because I wanted to try the hammam experience there.

This hotel is totally worth it. Staff are greate, very helping, nice and kind. They suppurt with what you need. Thanks to Mr. Marwan and Mr. Abdulatiff. House keeping are amazing team they always go beyond thanks to Miss Sanaa. The Spa is another level of comfort although they need to add deep tissue massage like the Tai massage speciall costumers coming from long flight. One thing that needs improvement is the parking spots & spaces due to hotel location @traffic light. Thanks to Mr. Tarik, he is always helpfull and friendly. Finally the hotel location is close to downtown and within walking distance of local life. All the best to you and looking to see you on my next visit. Regard Talal

One thing that needs improvement is the parking spots & spaces due to hotel location @traffic light. The other one is The Spa is another level of comfort although, they need to add deep tissue massage like the Tai massage speciall costumers coming from long flight. I wish you all the best to maintain the standard of delivering comfortable style & services to your costumers. Regards, Talal

Any time I travel, I first check the available options with Radisson The receptionist was amazing. He was very welcoming, and gave me a lot of details about the hotel and what available options were there, and also mentioned nearby places for exploring and eating. He also arranged the wake up call and driver to the airport for next day. I usually make my reservations through Booking, and he advised me that I could have saved a bit more money by booking directly through Radisson website. He managed to take my Radisson membership number, so that the point would be registered, and he went the extra step to give me a free upgrade from a single room, to a full suite with an amazing view of the Skyline; so a multi-level upgrade at no additional costs. I went out that night for a walk based on the recommendations and returned around midnight. I went to check on the wake up call, and taxi, and for some reason it was not registered in the hotel system under my room, so I requested that they re-do it, and specifically mentioned that the taxi driver needed to be able to accept credit cards. The next morning, everything went well, except the taxi driver could not accept credit cards, which was a problem due to the high transfer rates. The manager on duty came down personally and she tried to resolve the situation

I

It was super close to the train station, 10 10-minute walk distance, so we can use that train station to go to different cities. The hotel staff were kind and professional. There were some fresh fruit and other snacks provided next to the elevator for the customer. It was helpful for people like us who just arrived that city after a long flight.

Location. The restaurants were good although it seems they were either understaffed during breakfast.

When we checked in the hvac didn’t work at all. They sent a mx man who used some type of remote control to turn it on and set the temperature, but the thermostat never worked so we had no temperature control ever. Also, on the breakfast buffet many items were not labeled and not all tables had salt and pepper shakers. Also the front desk had very little cash to make change. This is a problem because all the bank machines dispense only large denominations,

The location. The breakfast was the best I had in Morocco. The buffet included everything you could possibly want and more. French, Moroccan, and European food, plus fantastic fresh fruit. There was also a very nice lobby bar. The fitness center was always open and never crowded. The entire staff was always friendly and helpful.

The toilet was in a small room next to the bathroom and it was difficult to use because the door closed inwards so it was difficult to move around. There were problems with the elevator cards not working from time to time.