Heartland Hotel Croydon

We stayed 4 nights to attend a wedding reception on the Friday 10.3.23. We had a wonderful evening meal on the Sunday night 12.3.23 and again on Monday morning for breakfast 13.3.23 - Tracey looked after us amazingly and had exceptional service from her :) The location and facilities were lovely, as was the decor throughout the entire property.

Unfortunately, the only downfall of our stay was the service we received at breakfast both on Saturday 11.3.23 and Sunday 12.3.23 mornings, the lady serving us wasn't engaging or friendly which was a shame as the rest of our stay was great.

The staff were friendly and helpful, meals were awesome. The setting was great, my grandson loved to look out the window and see the sheep. Room was big enough to accommodate all of us without tripping over each other.

The only negative is it didn't supply a toaster or microwave in the room, traveling with a small toddler we needed the toaster for his breakfast and microwave to heat his bottles.luckily I emailed b4 hand and ask if they had either of them so ended up bringing my own toaster

Modern facilities on the inside. Quiet, lovely gardens. Restaurant food was very nice.

Bathrooms could do with a little more attention to detail. They were basic clean, but base of tap, plug edge and shower edges could do with a brush clean and a spritz of bleach. Toilet could also do with a bit extra. Some Staff were a bit unenthusiastic, but of course they were working over the new year.

Well appointed, modern room. Comfortable, lovely toiletry products supplied. Clean and warm. Great value for money.

Had to check out a day early as we had a family member unwell at home. When we checked out there was no offer of any reimbursement for the night we had paid for but didn't use. Didn't really expect to be fully reimbursed as it was late in the day and they would be unlikely to fill the booking but anything would've been nice. This may however be their policy and would be reasonable.

We forgot to try the breakfast, we loved the location & how it's not in the middle of town & it is so easy to find. The opportunity to see the historical village next door was a surprise bonus.

I would like to have chosen my room location. The outside brick look of the apartments could do with a face lift just to Match the stunning interior design of the rooms, lobby etc.

I needed to extend my stay at the last minute, however the hotel was fully booked. The staff went above and beyond to extend my stay and were genuinely excited when they were able to fulfil my request. Just the most genuine, loveliest hotel staff I have encountered. I intend to return in May.

The staff were lovely and very helpful, we needed to check in early for an event and they were more than happy to do so. Loved that the facilities were clean and updated.

Only niggle was we had no cutlery, would’ve been nice to have a couple knives and forks to have our cheese and crackers and lunch. Other than that our stay was great!

The rooms are such good value for money. One of my fave places to stay in the whole of NZ!!! Clean and comfortable, great views, balcony for outdoor space and linen is great quality. Fresh and new!

I am always let down by the restaurant unfortunately. I find the quality of food very mediocre but the service is of course wonderful. Just overpriced for nothing very special at all.

I had the poached eggs with bacon, the eggs were cooked just how I like them and my husband had the continental breakfast which he enjoyed.

I noticed that there were no coat hangers in the wardrobe, I didn’t need them but I forgot to tell the staff, I’m sure they would have given me some .

Stayed with family and friends overnight, it was everything we were looking for and more, bar, restaurant and excellent rooms. Dinner was fantastic, breakfast was lovely, Staff were great. Stayed in the Superior Studio room - loved it. Was perfect for us.

Nothing at all.