Resorts World Sentosa - Equarius Villas

The room and bed size is very large and with the sofa makes us felt roomy. Having frosted glass doors for shower n toilet as well as twin basin made it possible for a few people to use at the same time which save us time. Staffs are friendly and helpful especially the doorman who answered our queries on directions etc.

Breakfast is included but I was not aware we needed to go over to another hotel if we chose buffet style (which is obviously most desired as everyone can choose their favorite choices). On 2nd day, we went for the dim sum breakfast set but I have to say I’m quite disappointed on the food combinations. Like the fried ‘noodle’ which has the biggest portion is too oily and perhaps a little spicy for children. The kuehs didn’t taste good too. For that price, I felt hotel can offer buffet style with additional choices which suits young children more like BBQ bun, red bean bun. I’m sure hotel management understand Sentosa is a family oriented attraction so more thoughts are given to children.

Room size, breakfast, staff friendliness, quietness of hotel surroundings, and lovely happy anniversary masks and card. Small gesture but still very sweet and kind. Wish we had more time to stay at the hotel..

Check in/out kiosks seems to not really be linked with the booking system. Eg. Our booking had a food voucher for rws restaurants, but the kiosk had no mention of it. We had to collect it from front desk the following day after being called and told we needed to collect a ticket. Glad they did call otherwise would have assumed it was tagged to our room number. kiosk wasn’t able to give us room key we had to get it from human staff. And upon check out the kiosk wasn’t able to identify the room number even though I inserted the key. Giving examples above so hopefully the bugginess of the system can be worked through and improved for other guests.

The staff at the check in counter and restaurant were all friendly, smiley and helpful.

The swimming pool at the beach villa was difficult to access as there was no proper pavement for guests to walk on before entering the pool. We had to step on the soil, grasses and stones before we could enter the pool. This made the pool very dirty as every guests stepped into the pool with soil underneath their feet. My kids also couldn't enter the pool unless I carried them in.

Staff were excellent as always - helpful, prompt and flexible. Location is a bit off the main RWS hub but the shuttle bus, that leaves punctually (literally, on the dot) every 15 mins, eradicates that problem. The spaciousness of the room is extremely helpful too.

The rooms are getting pricier very quickly. Compared to what we paid last year, this year's saw at least a 20% jump. We understand the need to make back the losses due to the impact of the pandemic but it's unfortunately becoming unaffordable at this rate.

The room is big, but too bad I can't get the room at level 1 for the direct pool access and have to walk 5 to 10 minutes to the share pool.

No food except for the feng Inn unless order by grabfood. Furnitures are worn out. Services from the front desk are so different for guest booking for the pool access room compared to those normal rooms. The front desk never even passes me the official receipt when I check in or check out. I asked for late checkout at 12pm but the front desk didn't update in system and cause my son to be in his cold swim suit along the walkway while I go and reactivate the card which takes very long. The front desk can even ask me "sir u wish to check out?" When I'm fully wet from the swim. It took me 15 minutes to reactivate the door card before I could get my kid inside the room

everything was fine

I was thinking water was not enough

Incredible hotel! walked in and jaws hit the floor- beautiful lobby and room was incredible. HUGE room with everything you could want and more. Amazing bath, beautiful his and hers sinks, amazing view. spotlessly clean and bed was an absolute dream- so comfortable. Bath robes and slippers lovely touch and refillable water/ice stations were excellent. Gym well equipped and clean- used daily and beautiful pool with towels available. staff were SO friendly- very helpful and couldn’t do enough for us in terms of transportation, luggage, house keeping. everytime you walked past someone they would say ‘Good morning ma’am/sir’ really treated you well. shuttle bus was a great touch as free and needed to get you to the heart of resorts world as it was a fair walk in the heat but very close and easy to reach all the parks/restaurants at resorts world.

breakfast was an amazing selection of choices and for each ‘set’ you got a lot. very tasty, only complaint is that it was verging on cold. not hot at all which was off putting with cold eggs! Only other complaint which wasn’t hotels’ fault was everything closed so early in resorts world so eating out was difficult and the hotel only had one rather pricey restaurant.

The most basic room (deluxe) itself is already very spacious, with balcony, comfortable bed, and big bathroom and bathtub. Lot of mirrors that give brighter room effect. I was doing a staycation during phase 2 where dining in is not allowed. I was still able to order in from a list of menu that the hotel provided albeit there’s a time limit to do so. Understandably, since it’s not a normal time we’re living in. But most of the time I just walked to Festive Walk, Casino or The Forum to get food. Some restaurants are still open for takeaway. I like walking so the 5 mins walk there and another 5 mins walk back to the hotel was fine for me. But in case laziness kicks in, there’s always the RWS shuttle or hotel’s buggy. Pool is sharing with the Beach Villa guests. Must book in advance which was not an issue at all. Since it’s a more exclusive hotel, there’s not a lot of guests so I didn’t have to compete for pool slots with a lot of guests. Once I was even able to extend my pool time due to there’s an availability in the next slot. Hotel’s location is a bit tucked away at the corner of RWS complex and not linked to the main attraction but I find it’s good for those who want a total relaxation like me. It felt nicely exclusive. It’s near the walking trails of Sentosa so it’s great if you like to do morning/afternoon walks throughout the greenery and along the beach. Great staffs including the safe distancing ambassadors. Overall, I had a good break during my staycation and would come back in the future.

The check-in process was actually quite okay but if there can be more self check-in kiosks made available, with a couple of staffs assisting if there’s a need, that would give a much better experience for the guests. I think most guests would prefer a shorter check in process.

The property was beautiful and clean. All the staff were very helpful. The room is the best thing for sure: our room was really big, massive bathroom, nice balcony. Very comfortable bed and couch, big bath, etc. Breakfast was nice, you can choose between 3 different sets of breakfast. The pool was nice and big with lounges to chill out. The hotel is close to the central area of the island, but a fair walk, so a good point that they have bus shuttle all day. Also, heads up to Yadi who was so helpful organising the buggy for us when the bus wasn’t available.

There are a lot of mosquitos in the area, which makes almost impossible to stay outside of your balcony at night time. Bring repellents. But we would definitely stay here again and recommend to friends and families.

I had a small request of changing the name of the receipts and staff Raymond was very helpful and friendly and fulfill all my requests. The breakfast food was not bad but the great service and warm welcome from the staffs was awesome!!!

The swimming area was slightly far and not so babies/toddlers friendly. And sadly there’s only 1 restaurant in this hotel and we have to travel with 2 babies just to have our lunch/dinner. Slightly inconvenient. But I would like to say the Indian Lady staff at Beach Villa was so friendly and kind and I love how active, smiley the bellboy is! Great job!