Hotel Miró

What hotel has a curling iron in the room? Not that this is the most important detail, but it shows the kind of thinking that has gone into making this property a really wonderful hotel. The design, facilities, comfort and particularly the service is some of the best I have experienced. At check in, the front desk clerk started explaining what to do and see, where the pintxos bars are, the old town, museums... most of the time, front desk people have other things to do. They found me a super hairdresser in no time flat, made restaurant reservations and helped us with whatever else we needed. Breakfast was excellent and the staff friendly and professional. Great view from the room onto the Guggenheim. Well designed rooms, make-up mirrors, fresh water everyday and turn-down service. We'll be back in Bilbao shortly and Hotel Miró will be our first choice. Thank you!

Our trip to Bilbao was absolutely magical- truly the best vacation we’ve ever had. And this was so much due to the staff at Hotel Miró. They were incredible. They were so responsive, helped us arrange car trips and a babysitter, and genuinely took care of us whenever we needed anything. We had a family room package and the staff even arranged for some toys for our toddler in the room. I’ve never met a more caring, cohesive staff. This is clearly due to stellar management. Rubén, Esther, Gorka, Bryan, Mamen, they were like family to us. We want to go back just to stay at this gem of a hotel. We genuinely did not want to leave. We are so grateful for the kindness and love these people showed us. The location of this hotel is the best in Bilbao. It is across the street from a gorgeous park with an outdoor little cafe and the famous Guggenheim museum. We walked everywhere. It is indisputably the best hotel in Bilbao.

Location was perfect and the view from our room of the G museum was spectacular. The staff simply could not have been more welcoming in reception. Lovely place.

Service in breakfast room was very slow, seemed short of staff. We didn’t know there was a menu to choose from, however when we did eat the food was good.

Greatly appreciated the view from my (upgraded😊👍) room on the front elevation of the bldg, the layout and space in the room, the fact that the windows opened!!, helpful and obliging staff, enjoyed the Moulton Brown potions. Your location is wonderful : convenient, fabulous views of the plaza and titanium exterior of the museum, across the bridge and river to hills opposite (which I climbed on Day One, a dazzlingly warm sunny Sunday, along with "half the population of Bilbao"), splendid access to "the Gehry" (and the very helpful tourism office - help with timetables for buses to and from San Sebastian, for example), readily accessible local shops and amenities, proximity of the tram stop - marvellous!, ease of visiting the Bellas Artes museum and the glorious park adjacent where I shared the pleasure of local residents enjoying the day. Etc, etc. Everything (except the Guggenheim itself) was on a human scale, including your establishment, and could be savoured at a comfortable pace - important for someone still recovering from a tricky cardiac procedure. When Lufthansa's operations in and out of Germany were suspended on short notice, grounding me in Bilbao on the day I was meant to fly home via Frankfurt, your front desk staff couldn't have been more helpful in ensuring that I could remain in my room for one more night and then getting me safely en route to the airport at an exceedingly early hour the next morning. Made the upheaval tolerable. (Besides, what's not to like about an extra day in Bilbao??) I chose the Miro at the suggestion of a friend from London who stayed with you fifteen years ago and still remembers it fondly. I couldn't have been happier with my decision and hope I'll have a chance to visit you again.

My particular room was great, I think I had a jr suite. Also and PLEASE note this: I thought I had left my passport at the hotel and came back form airport to find it. One of your staff who was at the front desk, I think his name was Brian (but it may have been Ryan) could not have been even one drop better at helping me find it. He searched the room with me and even called the place I had stayed in San Sebastian to see if I left it there. He should be rewarded as he couldn't have been more fabulous and calming.

A great location only a 3 minute walk to the Guggenheim Bilbao. Lots of restaurants and nightlife around the area. If you travel via motorcycle (as I did) there is motorcycle parking 10 meters from the front door. The staff was over-the-top helpful and even offered me a ticket (free) to the Guggenheim - but I didn’t have the time to go.

I was in a “basic” single room, and the bathroom was a bit exposed and covered with a curtain. Not a problem because I traveled alone but I could see someone being a bit squeamish about using the toilet if a couple shared the room.

A really bright, clean, well-equipped room with good management of space. Superb location with a lovely view of the Guggenheim. Handy central location. The staff were all lovely, really helpful and welcoming. We arrived early just to drop our bags off and were told that our room was ready and we had been upgraded.

Nothing bad to say. It was excellent.

This was a beautiful hotel with a very pleasant lobby. Our room was large and well appointed, The staff was exceptionally friendly and helpful. The hotel is a short walk to the Guggenheim and then a few blocks further to the main shopping area. The historic center of town is bit further, maybe 25 minutes, but still easy to get to.

My only minor comment is that maybe they could have one English language channel on the TV, perhaps BBC news or something like that.

We had such a lovely stay at Hotel Miro. The location is perfect, a 30 second walk from the Guggenheim. The staff were brilliant and incredibly helpful, especially Esther, she really went over and above & made our stay more special. Providing us with lots of recommendations of areas outside of Bilbao. We would definitely recommend staying here!

Nothing really. If I was to nit pick I would say a little more storage for clothes & perhaps a couple more options at breakfast.

Excellent location and I was upgraded to a room with a view of the Gullbenkian, which was lovely. Breakfast was very fresh, with a good choice of options and the staff were helpful throughout.

In correspondence and on the website it stated that the hotel could arrange a shuttle to the airport (for a cost). Other hotels I had stayed with in the region provided this service free for residents or at a much lower rate than the local taxi firms. However, for my stay I was only offered a local taxi firm at the standard rate. This seemed slightly out of keeping to the overall approach of the hotel.