Sercotel Logrono Suites

Super clean, roomy and well-equipped apartment.

Totally “contactless” checkin and out. There is no reception or personnel, other than a phone number you can call to speak with someone off-site. Impersonal kiosk and no one to help with the entry to the vestibule for check in if there is a question. Kiosk was not completely intuitive and the translation-instructions in english were ambiguous. We saw other people struggling with in too. Location on a densely populated street made the initial parking to drop off luggage is a problem. And you have to “checkin” at the kiosk first to get access to the parking garage with is impossible if you can’t stop the car someplace to do that.

This hotel is good value for money and offers a lot of space as it has a separate living room. We could do an early check-in which was great (however given the quite late check-in time (4pm) this was still a 'normal' check-in time at 2pm). Everything was clean and well arranged, there was even an iron which I highly needed for attending a Wedding. I can recommend this place.

The check-in process lacks personal contact of course. If this process would be faster this might outweigh this disadvantage maybe, however now I had to enter my name and more data on a relatively slow program. Just entering a booking code (with automatically having your pre-filled data connected) would improve this process already.

This is a self-catering suite with an equipped kitchen, bathroom, bedroom and living room. You buy the food nearby (an Eroski market is one street to the east) and prepare your own meals in the room. There are television sets and the basic necessities to feel at home. It is a ten-minute walk from the bus station and the same time to the "old town" of Logrono. We were comfortable here. It is an automated check-in but everything went smoothly, everything was clean and everything worked. We spent four days and were completely satisfied.

The sofa and living room chair are uncomfortable unless you use the extra pillows provided. Find them in the closet. Bring your own bar soap if you don't like shower gel.

Comfortable apartment for two, with separate sitting and kitchen areas. Located close (a 5 min walk) to the historical centre and main tapas/restaurants. Very clean and modern. Good facilities including kettle, filter coffee machine, refillable toiletries, plenty of space for baggage. Building itself well maintained, with lockers available for luggage. Staff responsive if we asked anything. Check in is at a digital kiosk, but was straightforward, and they have a branch a few minutes away if anything is needed. Worth noting the café bar opposite (Iker) seemed to be open at most times, with good takeaway coffee, and it is a nice local bar for a drink too!

No complaints, only a suggestion that some wine glasses could be useful given it is in La Rioja!

Nice, clean modern apartment with good facilities including small kitchenette and fridge. Spacious bathroom. Left a little wash pack for our a baby as we had requested a crib. They allowed us to park our car earlier than the check in time which was great as there was a huge festival on and street parking was non existent. A short 10 min walk into the old town.

Check in was slightly clunky. Couldn’t get the key out of the machine at the specified check in time, no person to talk to, only machine or number to call.

Good location about five minutes from the centre so quiet. Very clean and car parking next door. Secure wi-fi (which is good but meant I couldn't use my Chromecast with it as devices were properly isolated). We ended up in a disabled room but it wasn't especially obvious (in a good way). A member of staff happened to arrive as we did and so helped us with check in which was handy. The cleaning staff were also very friendly.

Only issue we had was the TV remote batteries were nearly flat which meant it switched on but we couldn't switch it off! Eventually realised the bedroom remote was identical and did work... This is the moment when not having a reception on site is a bit of a pain when the TV won't turn off and whilst the team on WhatsApp did respond in minutes the guidance of look for some buttons on the back or side wasn't so helpful... A bit lacking in equipment, e.g. no wine glasses, no coffee filters for the machine, etc although you did have dishwasher tablets and capsules in the basement for the washing machine down there (which is free to use).

Great location, quiet but very central. Lovely & modern crisp white bedlinen. Very tastefully decorated and furnished. Great with dog, however €15 extra for a dog per night seems excessive.

The check in procedure is frustrating. Its self check in at a machine in lobby and no immediate response when you contact customer service with a query. I think 4pm check in is too late. Can be tricky to access parking etc before self check.in.

automatic check in was fairly easy, despite some negative reviews instructions in different languages apartment was clean and well equipped kitchen. beds were clean and comfortable .well organised company I can recommend staying here

overlooking neighbours although there are blinds, some noise from the road. parking is a bit of a challenge. I arrived on Sunday and free to park but no space had to go far down the road.

+ It was easy to find. + there is an elevator to go upstairs.

- we've booked 2 rooms under single booking. It was easy to check-in for the first room using self-checkin kiosk, but the system couldn't find our second room booking. So we had to call the customer service for help. It wasn't as smooth as we thought, but got resolved.

Very clean pretty and fun because of automatic system. Small apartment with everything you need

Because of automatic system it's pretty hard to solve the problem if you have one. There was no light in our apartment so we had to run around the building to find where to call cuz the number we got that was suppose to be 24/7 didn't answer