Exe Peregrino

Clean, renewed, friendly staff

Staff is friendly and helpful but they’re clearly not enough for such a big hotel, there are queues of guests for everything, from check in to check out, even to get a towel for the swimming pool. The management should think of recruiting more personal

The pool is fabulous as are the surrounding gardens which is great for sunbathing and relaxing. We didn't have breakfast but there is a great coffee place 3 minutes walk away - Panaderia Garcos - serves great coffee and tostados. It's a shame the hotel doesn't offer a cafe service for breakfast - coffee and croissant. The balcony is so lovely as well.

Sadly it took 3 goes to book us into the correct room. First room - someone was in there - a shock for both of us! Second room - no balcony as booked. Third room - the correct one :) Air con wasn't the best - even on the lowest setting, it was rather warm during the night. Wi-fi wasn't the most reliable either. This has all the potential of being a great hotel; just a few niggles for us. We would return though.

We enjoyed our stay very much. Santiago is well worth a visit even if you're not a pilgrim. The pilgrim museum is excellent. great exhibition explaining the whole pilgrim story with interesting artefacts. The hotel was attractive and comfortable. We would definitely return. The breakfast was excellent and staff very efficient. Our room was lovely and a good size. Facilities included means to make a hot drink. The hotel is well presented and very clean. Lovely, good size outdoor swimming pool. We were able to eat in the dining room and the bar and wait staff were very helpful and friendly. It is situated a little way out of Santiago so we had a short, walk to get into the main town.

n/a

The breakfast was very good with a very great selection. The barman on our first night was a great character and his rapport with customers amazing - we loved him!

On our first morning the breakfast room was drastically understaffed with many tables not cleared and the two members of staff in an impossible situation. They worked amazingly in the circumstances and were to be commended. The bar was worked by one person in the evening who had to take every order for food to the kitchen. This meant in him being away for periods at a time. Service was as a result very slow.

A good value four star hotel slightly on the edge of the old town but only a 20 minute walk to it. Make sure you pay that little extra for a balcony room and breakfast as it's a bit of a way to the nearest cafe. Nice swimming pool open from early May, but for some reason only in the afternoon. Bar with snacks facilities but only in the afternoon too! Excellent and varied buffet breakfast. Friendly staff.

It is a little tired in places and in need of redocration. We were originally wrongly put in a non balcony room and this was a little cramped and pokey so my advice is spend that little extra. There is a bus stop outside the hotel into the old town but to be honest it's only a 20 minute walk. If you are catching a bus to the airport you have to do it from the old town.

The property was very clean and comfortable. There is also parking on site which made it very convenient. It’s also just a short walk away from the old city. We had done some hiking on the Camino De Santiago and this was our end of journey stay to refresh. I would have preferred to be closer to the old part of the city, but this hotel is undoubtably the more comfortable option.

If you want to walk from the site to see different parts of the city, it’s doable but you will walk probably about 15 min. before you get to anything. This was a downside for me but it may be desirable to others.

- The bed was so comfortable - Everything was clean and tidy. - The breakfast selection was fantastic. - It was great to have a clean, quiet gym in such a convenient location. - The bathroom and bedroom were really spacious. - The staff were so helpful and polite, especially when I forgot my adaptors. I was given a loan of a charger and adapter from reception, to be given back on checkout. I would definitely stay here again and I really hope to!

- The lack of sound insulation was the main issue. You could always hear people in the connecting rooms, even when they weren't speaking loudly. I was woken up by the noise of guests on the corridor late at night. - No door hooks to hang a coat, particularly when it was wet outside for my stay.

Its a nice hotel, the staff are friendly and helpful. The swimming pool area is nice. The bed and pillows were probably the most comfortable I've ever slept on!

The breakfast 'hot food' was never hot. I went at different times over the course of the week. Its not in the best area, lots of shut down shops and graffiti. I was also charged £50 for a late checkout which I thought was very expensive considering it was £1200 for 7 nights bed and breakfast.

Staff were friendly and helpful. Breakfast was good, with decent selection. Balcony was spacious and easy to access. The pool was large and good shower and toilet facilities. The hotel had large circulation space and lots of lobby seating when waiting for a taxi. The gym had a good selection of weight resistance machines.

Gym- there was no water in the gym on some of the days, but some bottles were present on others. When I asked the reception I was directed to a vending machine. Water should always be freely available in a gym. There was no cleaning materials to wipe down machines. There was only one running machine and no cross trainer or rowing machine. They could benefit from adding more aerobic machines including a rowing machine. Door slamming noise - there was quite a lot of door slamming noise that we heard in the room. The door leading to the stairs along the corridor to the room slams hard (we know this because we also used this door) and this transmits to the rooms. The hotel should really try and dampen/soften the closing of doors.

The rooms were very spacious and modern. I slept really really well and enjoyed the food provided in the restaurant for an evening meal when I couldn’t be bothered to go out. The pool area is also enjoyable for a quick swim but not the type of pool area that I would spend the day sitting around.

I thought the location of the property was a little bit far out of town, but this wasn’t a problem as I enjoy walking and the immediate neighbourhood around the hotel offered great shopping and restaurant choices, so this wasn’t really a problem, only if you wanted to go and visit the tourist sites in the centre.