Holiday Inn Express & Suites White Hall, an IHG Hotel

This was possibly the best experience we have ever had staying at a hotel. The entire facility was SO clean. The staff was very friendly and helpful. The bed was extremely comfortable; I slept great, and I always have trouble sleeping well at a hotel. We were staying here for my sons wedding, so very unlikely we would have to stay again, but if we were to book a hotel in this area in the future, without a doubt, we would stay here.

This is not a negative on the hotel at all, but about the other people staying at the hotel. The only negative issue we ran into was the noisy neighbors above us. Very early in the morning they were stomping all over the room for two hours. I was starting to think, were in the world are they going? How big is that room for them to have to be traveling around so much.

Holiday inn is one of my favorite hotels. I been to several so I always expect the best. Room was awesome and bed was comfortable as always.

There were a few things at this location that surprised me. I went to check in and was told my room wasn't ready. I was told to come back at 3. So I arrived at 330 and my room still wasn't ready. So after a long trip I was upset. My room was supposed to be 106 but the young lady at the desk felt bad and found me another room on the fourth floor. So I understand this part isn't the fault of the hotel, but on the room right next to us seems like there was a hotel party. The noise was until midnight. So paying 250 a night for a room and not being able to even get sleep didn't make me happy. I told the young lady at the desk about the party and she just smiled.

It was well located for the purpose of our trip. The hotel was clean and comfortable. The staff was polite.

Taxes overcharge. The booking $132 each for two rooms included $16.40 for taxes. At checkout 2 additional charges of $41.40 were made to our credit card. the desk clerk explained that the $41.40 was $25 booking fee which would be removed (and has been) plus $16.40 for taxes. I explained without success that this was a double charge for the taxes. since the $16.40 for each room was a double charge and that the two $25 charges have been removed, I am due a refund of $32.80

Last minute book in due to prior arrangements falling through. The beds were very comfortable and rooms were clean. Staff was very honest. I forgot my wallet at check out and recieved a call that I needed to return that I had left something. They weren't able to tell me over the phone what it was. Turned out I forgot my wallet with all of my credit cards. So grateful that they were honest.

I have nothing bad to say about this establishment.

The location was suitable for our activity in Pine Bluff. The breakfast was excellent. The room was clean and comfortable.

The hotel double charged for the taxes which were included in the Booking.com charge. Spoke with two different desk clerks without resolving the problem. Had to get Booking.com involved. Refund promised but not received yet.

The breakfast was hot and plentiful. Also fresh coffee and the good creamer, Flavored! The people working the breakfast area were also very friendly and happy to serve. We will be back soon!

The vent in our bathroom didn't work, but it wasn't a big deal, we just left the door cracked while showering.

comfort of room and coffee maker

I was charged taxes twice. One at point of sale for $18.44 and then when I checked in for $18.44. This is double taxes and the manager responded as this was common with a third party provider. It is $18.44 and not that much money but someone pocketed the $18.44 and it should have come back to the customer. I am not happy with this process. I will not set reserve a room on line any more.

Breakfast was fine and location was great. Staff was very nice. Hotel room was not as clean as it should have been and when we first got there it was issues with our room, but we didn't complain.

The cleanliness of the rooms

The property was right off the Interstate so it was easy to find. The room was amazing and so comfortable. The breakfast included omelets, sausage, bacon and the Best cinnamon rolls. The staff was friendly. Erica and Anri were very helpful in solving a billing issue.

It was clean and looked as a hotel should. The staff was also really nice.

I left some soap & body wash, and when I went back the very next day {& next two days after that} to get it, they couldnt find it. I feel as though someone either took them or threw my things away, which is NOT okay.