Best Western Plus Emerald Inn & Suites

Breakfast was fabulous! This is by far the best free breakfast offered by any hotel that I have stayed in. There were many options (both hot and cold) to choose from and everything was delicious. The staff attending the buffet was very attentive and monitored it closely to refresh the items as needed and to keep the area clean and neat. The layout of the buffet was excellent and allowed for good traffic flow.

The only small criticism I have is that the toilet paper was way too thin, and for the quality of this hotel, should have been better.

The staff were amazing. Especially Bridget who made us feel so welcome and at home at all times. She went out of her way to help me with all our needs as my son transitioned from Europe to the US for college and we were staying here and getting all ready so I was quite demanding. Bridget catered for ALL our needs I definitely will be back for her. All staff were amazing though and also arranged for me a late checkout. The property is located next to all the main eateries and shops. It offered everything one may require. The rooms were spacious and equipped. Providing towels at the gym and at the pool and ambiance was always welcoming. Beds were great. All was outstanding. Thank you again for having us. Parking was plentiful. Never an issue.

Coming from Europe I never appreciate head showers only. Would have been perfect if the baths/showers came with hand held showers too. Bath time was never pleasant but guess its the style in the USA. Also the doors bang. While this is not the fault of the Hotel, some guests seem to enjoy opening and closing the doors multiple times at odd hours constantly hearing loud banging. Never complained though as it never lasted too long but just enough to wake you up. Breakfast is very basic. Deserves an upgrade but served the purpose i guess.

They had a really good breakfast. A lot more than most of the places we book. Rooms are newly updated. Clean carpet and some tile. Staff was nice.

My wife wanted a cup of coffee when we got back to the room. sorry to say, the coffee maker would not work. Called down to the desk to see if someone could help. She was going to bring a whole different maker to us, but there were no more to be had. I thought that was a little strange that they had no more for back up. My did get it to work the next morning, but it would not make a second cup for me. We were told that they have coffee in the lobby 24/7, but that was an inconvenience at that time. Just a little glitch.

The location felt new. It was extremely clean and it was definitely the nicest option in town. The indoor pool was well kept and always well stocked. The lobby always felt freshly cleaned and was welcoming. Breakfast was wonderful as was the staff each time we entered. The rooms were clean and the bathrooms were well stocked.

The only thing I would recommend is for breakfast to be started just a bit earlier so that the gravy and biscuits would be hot right at 6 am for the guests that need to eat right at breakfast start time for an early departure but everything else was AMAZING!

Liked the extensive breakfast and coffee bar. Comfortable lobby. Comfortable beds. Clean facility.

In room fridge did not keep items very cold. The hot tub had hot water, but the jets were not working. In the pool photos, it shows little fountains over the pool, but those didn't exist. Worked out in the gym with very little A/C in there. There is no remote to turn on the TV in the gym. Elliptical works, but the buttons were nonfunctional.

Newer facility with pleasant decor and comfortable beds. In-room climate control is effective (Mid-June) and subdued (noise). The swimming pool is smallish and has no adjacent shower, but is otherwise well appointed. The hot tub is spacious. Location is in walking distance of several fast food joints and some restaurants, and perhaps a little shopping (but the vicinity is not really walkable). Breakfast is fine, on par with what can be expected for an American/Continental range of offering.

The common areas feel a little congested, especially the breakfast zone during popular breakfast time. As a note, and not at all an issue with the facility, the outside air scent (but not anywhere indoors, which was awesome), is a clear reminder of the local cattle industry.

Convenient, staff was helpful and friendly, room was clean and comfortable. Didn’t eat breakfast - I fast a lot. After leaving, realized I had left a book my daughter gifted me. Called and explained the situation. By the time I got back it was waiting for me at front desk.That was a big deal for me personally. Managers name was Joven (sp?) - very gracious. I’m sorry if I got this wrong - was in a huge rush.

Nothing really.

Spacious and clean room. The pool area was clean with plenty of towels. The breakfast staff is wonderful. This is our go to hotel when staying overnight in the area.

Not a ton of seating in the breakfast area, on busy mornings you get stuck sitting on the couches in the lobby or at the bar. Extremely limited seating if you have more than 3 people. The pool hours aren’t the most convenient since it doesn’t open until 10 am and checkout is at 11 so you can’t really get in a morning swim.

We have been going to this hotel for years now and it's our home away from home. We were out for the day and the maid service cleaned our room, replaced our towels and made our bed. They took extra care to put our daughter's stuffed animal on her bed. They even folded a rose from the toilet paper on top of the roll. You can tell the employees like their job.

Quality of materials used in decorating rooms, the mattress was very comfortable

I was very tired and didn’t want to leave for supper, there were microwave pizza and small frozen meals for purchase. Also , I could hear other rooms doors opening and shutting late at night and footsteps in the hall. It was quite loud.