Holiday Inn Express & Suites - Liberal, an IHG Hotel

Loved that the location is both dog and cat friendly. No need to smuggle a cat in as a small dog with a weird cough. The room layout was very spacious and well lit. Toddler thought it was the perfect "dancing stage". Apologies to anyone below us. There were several levels of light adjustments that made moving around easier when everyone was still sleeping. Lots of spacious parking and a well lit parking lot.

The bathroom could use a bar designated for handsoap. There was lotion and a deodorant bar, but washing hands required getting some shower gel from the shower/tub. The curb didn't have many ramps, making luggage and trolly moving a bit of a hassle. Also a surprising lack of mats at the other exterior leading doors. The tiled floor looks modernly fancy, but become super slick when it's raining. The senior dog companion had difficulty keeping balance and traction until she hit carpet.

Good breakfast Always love their mattresses and linens Wonderful showers with excellent hot water, water pressure and nice grohe faucets Like the roomy and well lit stand up shower rather than the usual tub/shower combos

Our reservation thru booking.com was not there. No one could find it and we had to call booking.com. While standing at the front desk. They had to cancel the reservation and refund my credit card (hopefully) and the hotel had to give us an entire new reservation. The hotel claimed this was a problem due to booking.com, but I have never had an issue with them before. Suspect it was actually a problem with the hotel software, but who knows? Ashley, at the desk, did a great job of helping us resolve the situation!

beds were very comfortable

I think that housekeeping staff should wait to get their breakfast until guests are finished. we watched the housekeeping staff get their breakfast while guest were getting theirs one guest had to wait for coffee due to staff filled their coffee. I don’t mind if they eat but they should wait until paying guests are finished eating. just stayed at another Holiday Inn and did not have this issue.

with co-vid restrictions, I was unable to get my own food so it was a bit inconvenient, but the hotel employee was very efficient and polite. The omelets were terrible--tough and tasteless. Everything else I had was fine.

The chaise lounge chair in my room was very uncomfortable. I would have preferred a room with a bathtub rather than just a shower, but I didn't ask if there were rooms with tubs so I really am not complaining about it.

Staff was great! Check-in was quick, our room was clean, bed was comfortable, and breakfast was good. The only negative was that none of the ice machines work in the building. But that’s just a small issue.

Hopefully the ice machine gets fixed soon

The room and everything was very clean and comfortable. Great hotel with lots of space.

Check in did take awhile and wish there were a few more options at breakfast. Not much I didn’t like.

Very nice hotel with large rooms. Staff was wonderful.

Needs a grassy area for pets. What is there is horrible with stick-tights thst gets in pets hair and on humans legs and shoes.

Great dog walking area. The town loves dogs.

The parking isn't great if you have a uhaul trailer and come in late. I got there early, but after 7 I would have been screwed.

The hotel was clean and staff was very friendly. We had a good sized room with a comfortable bed.

We were a bit too far from dog friendly restaurants to walk.

Breakfast was good. Hotel was clean. Staff was helpful.

We have stayed there before. Nothing was bad. We will stay there every time we travel back to MN.