Holiday Inn Express & Suites Douglas, an IHG Hotel

Breakfast staff on weekend was excellent. Breakfast was good everyday.

Elevator got stuck on 3rd floor and would not move. Advised to jump up and down which got it moving. Parking lot marked with with yellow lines I assume to keep vehicles from parking in front of entry way. People park there anyway. Looks as if the markings should be removed.

The front desk staff and morning breakfast staff were SO KIND AND ACCOMMODATING. There was an issue with my Priceline booking and the wonderful front desk staff kept trying to contact them for me. I really appreciated that. Also, the morning breakfast was absolutely delicious!! Tons and tons of both hot and cold options. We had so many leftovers that the amazing staff helped my young daughter and I out to the car. We most certainly will be back!!!! We loved the pool and hot tub too!!! This will be our typical spot when we head up to Burlington to a friend’s farm. Thank you!! Thank you!!

Room was clean and large, but did not partake in breakfast as the lobby was very crowded. Didn't feel comfortable in this day and age (Covid) to wait for space to eat.

Did not have a room ready for us at 7 pm. There was definitely an issue with rooms assigned. After an hour wait we finally go in our room. Erica (front desk) was very apologetic. But, it was disappointing that after traveling for 10 hrs. a delay was frustrating. Erica said she would compensate us for the issue, but when we checked out the next morning we were told that since we booked thru Booking.com there was nothing they could do for us. Room was over priced ($165) to begin with so that was very disappointing as well. We will rethink staying at a Holiday Inn in the future as I felt they definitely should have done something to compensate.

The breakfast was wonderful with many different options every morning.

We found a sock in the windowsill of the room, which made us feel like the room was not cleaned well. When we talked to staff about it they just said “it happens” and acted like it was not a big deal. Disappointed that they didn’t seem to care.

The breakfast was wonderful, staff helpful and cheerful. I loved the large bottles of shampoo, conditioner, and actual body wash.

The pull out bed was very, very uncomfortable. I could feel every spring. The kids thought the beds were comfortable. The suite could have been a little larger but for one night it was fine.

Location was perfect for our needs. We arrived at breakfast at 7:00am and due to the crowd most things were gone. The staff was working diligently to restock items so not a major problem. The kids loved the pool!!! Could you more chairs for non swimming parents.

The location and very clean. Breakfast was excelent

They could communicate better. Let people know they are short staffed and your room won't be done and see if you need anything

The property had great staff and our room was very clean. The plus was they offered us fresh baked cookies and added if we had forgot any toiletries they could supply them for us.

This restaurant had great food with great staff. Just a fun to hang out with outside games like corn hole!

Great breakfast!

We had to get our ice on the 5th floor when we were on the 3rd floor. Every floor should have their own ice machine. The one on the 3rd floor wasn’t working.

Staff was friendly. Pool area was clean, as was the hotel. Breakfast had a good variety, everything was stocked. When a table was vacated, staff immediately wiped it down.

I would suggest 2-4 more chairs in the pool area.