Lotus Saigon Hotel

When we arrived we got assigned a room on the third floor with balcony that we booked but once inside we noticed that the balcony door did not close properly which meant a Lot of noise in the room and potentially mosquitos. Also the electricity couldnt be turned off without turning off the AC which is unacceptable. We immediately adressed these issues at the reception and within minutes received a room upgrade to an executive room on the 9th floor which looked almost brandnew and had a fantastic view and made our final days in Vietnam truly remarkable. That level of service was amazing but it also has to be said that that room on the third floor should have never been given to a guest with that state. So it is important to adress these issues immediately and be persistent and not be silent AS a guest. The Pool on the 10th floor is stunning even though it only has 8 sun beds. Spectacular views more than compensate for that. The gym is more than okay even though the AC was not working. Breakfast is very good Unless you expect a Lot of western food. The location is very central and with a 30 min walk you can get to Ben Thanh market or just take a Grab for like VND 50-70k which is ridiculously cheap. We absolutely loved our stay at the hotel with our room upgrade and would love to come back! Our expectations based on the current Ratings here were not only met but notably exceeded.

Initial room assignment was Bad. Room was cleaned daily but for some. reason the last two days it never happened before 2-3PM which is really late and we also. raised that issue at the reception. Please ensure that room clearing happen until 11-12AM is what I would suggest. It would be great if the hotel could add a SPA which would be a real bonus. Also, please think about AC/Ventilation for the elevators and the hallways. The shuttle service from/to airport is pretty expensive considering that you can easily get the same with Grab at less than half the price without any Problems. Overall, the hotel is a great choice for a stay in Saigon and I can only Gully recommend it.

room with balcony was very nice...comfortable and spacious for a 3 star hotel

Wifi was very poor. To do work from my room I had to always use my mobile data. wifi connection unstable and very very slow... laundry bags were never replaced after I did laundry. each day I would have to find housekeeping staff and get a new bag and new form to fill in for my laundry.

The restaurant, doormen and domestic staff were very polite and provided great service. The hotel was well presented but probably pushing the 4 star rating.

Management and reception staff were unhelpful when it was pointed out that an executive room, as per the description, as was booked and paid was not as described. An inspection of an executive room validated this obvious error, this included quite obvious omissions in the room provided, such as a balcony, sofa and extra large bed. A partial refund request was not granted.

Bed very good Towels clean and fluffy Good verity of food for breakfast Walking to markets about 2ks Has a lovely pool area on 10th floor Aicon works well and is quiet On main road Good for watching the busy traffic and congestion Close to eye hospital

No top sheet on bed only doona Very poor wifii Needs maintence eg door on verandah doesnt lock or shut properly No massage in house only in next district Aircon old and broken exterior Very noisy at night with ambulances sirens traffic and buses tooting

We had a very nice stay here in January 2023. There room was spacious and comfortable with a nice balcony and the shower was good. I loved the pool as it was clean and reasonably sized l. The staff were very friendly particularly the night doormen who were extremely helpful in arranging us taxis and also directing us to local vendors for food and cigarettes.

The hotel is fronted onto a busy road in District 3. A fine location if ready to jump in a taxi but on our first night we wanted to walk so we had a 30 to 40 minute walk before we made it to Vien across some very busy roads. Also, change your money to Dong before leaving the hotel as US dollars aren't widely accepted in District 3 like they are in District 1. We had taken a small amount of Dong with the intention of changing dollars to Dong here in vietnam. Thankfully though the hotel will change money for you and their rate is pretty good.

Rooftop pool was small but beautiful with city view. The compact gymnasium right next to the pool was nice as well. Room was very clean, spacious. The furniture had a rustic feel to it, it is old design. Breakfast was plenty with Western, Asian, and Viet options. The staff was very nice, helpful and responsive.

The streets below were pretty noisy during the days. But this is Vietnam, notoriously or famously known for millions of motorbikes. The bathroom could need a little upgrade.

Great value for money. Rooftop pool was great. Breakfast very basic. Min variety. But you got to vietnam for the banh mai! District 1 is more tourist area. This hotel in district 3. We hired motorbike to get around. But this hotel is good value for Money..

Very busy area. More locals just passing through on way to work. District 1 better for tourist. But can hire motorbike direct from hotel.

I frequently stayed at this hotel before the pandemic hit, this is my first time being back here and the staff quality is still just as good. Staff are friendly and helpful. The pool was excellent. Room was clean and pillows were comfy (You can always asked the staff for the types of pillows you would like - firm or soft)

Street noise but this is to be expected for a city full of motorbikes. The hotel does provide ear plugs for those who are sensitive to noise.

The staff were super friendly, the location was pretty good, 20 mins walking distance to district 1. Far enough away from the center so that it wasn't super loud (although everywhere in Saigon is loud). We had the rooftop pool to ourselves and facilities were clean! There was always someone cleaning the pool when we went for a swim. The breakfast buffet was amazing!

Breakfast was a little early for people on vacation.

I liked the breakfast and the pool aspecially

I feel the facilities are a bit old. I think it's all good and everything worked. But if you spend more money on a different hotel that will be the main difference. Overall I had a wonderful time.