Hays Suites Hotel

Nice and clean place in a good neighbourhood

The staff asking me personal questions about my boyfriend etc while I was waiting at the lobby for my driver

Amazing. Clean, simple, the washrooms have an arabic shower which is a big plus point for Those who don't depend on tissues!! You get slippers as well. That's a plus point for those who are clean conscious. The best part: because I am a regular client(this was my 4th stay in a year if I am not mistaken), they offered me late checkout because my return flight was in the evening. And they also accepted my request of giving me a room on the 9th floor. Thank you so much reception team!

The room I stayed in was much bigger than I anticipated and it was really good value for money. The staff were great and bed was really comfortable. It was also centrally located. Having stayed in a similar priced hotel in the area after, I can confirm this is the best you can get for your money quality wise.

There wasn't too much complaints. I wouldn't use the laundry service even though it was an external supplier. They charged me £30 for what shouldn't have costed more than £5. I was in a rush so couldn't chase. Also I was disappointed that after staying 14 days and returning a 3rd time, they wouldn't offer me a good rate or even the same rate I stayed my first time.

Room is spacious and has a working TV. The restaurant in the hotel is not too expensive and food is tasty. Staff is the best! We were able to safely store our luggage with them while on a 4 day safari. Very trustworthy.

Cleaning is poor. The room is not dirty per se, but it's not sparkling clean either. You can tell cleaning is superficial. We moved the night tables and there was dust, small garbage and hairs on the floor next to the wall. So that tells me they sweep and mop around the furniture, but they don't preform a deep clean. Behind the bed was the same. The shower didn't have clean walls. You have to scrub all the bathroom walls, from floor to ceiling, between guests. Nobody wants to find hairs or dry buggers in the shower walls (found them in 2 different rooms so I can testify is their cleaning and not bad luck).

The room was clean and spacious, comfortable bed too. I was impressed NETFLIX was available. Improvement: Would be nice to provide safe box in the room for storing sensitive personal document/items.

Stayed in Room 804, water pressure in the shower is terrible. Water was dripping from the shower head even when opened at full strength, the dripping got worse to droplets when you turned on the hot shower system which did not heat the water at all. I had to wipe myself down with a cold face tower...

Terry - recepcionist - very helpful, focused on client's support breakfast/restaurant - typical for this region of Africa with added option flexibility of check-in and check-out the hotel is secured and has own electricity generator Kilimani is relatively safe part of Nairobi; the neighborhood is OK (many safe shops/restaurants) in category budget/middle - the one of the best option in Nairobi wifi - works fine! room and hotel cleanliness - OK!

no A/C distance and taxi cost from the airport - traffic in Nairobi is awful (ca. 50-60 min) bathroom - water pressure + temperature will be better (known to anyone traveling in Africa;)

The professionalism of the staff and cleanliness of the rooms and the entire hotel. The location is excellent as well with plenty of retail and restaurants within walking distance and very close to the city center. I would definitely stay here again.

There is some construction going on in the area so you get a little noise but nothing to the point where it's overwhelmingly disturbing the stay.

The staff was friendly and engaging, yet left me alone to work when I needed. The room & facilities were clean and my request for early check in was answered. I felt safe. internet connection was excellent.

I asked to have a kettle in the room and was very happy to have one but seems that servicing it (changing the mugs & spoon) wasn’t intuitive and require special requests.

The room was very clean and spacious. The Internet was well and stable. No problem with the hot shower. It was very conformable. The security guards always politely greeted me.

I noticed some amenities were not cleaned or/and replenished after housekeeping. ( (e.g.) shampoo, water bottles, tea bags and used glass)

Location was great. Staff was very friendly and helpful. Hot showers worked well. Wifi was perfect with no issues. Bed was super comfy the right amount of firmness.

My room didn't have any cable tv, but it was a smart TV so you could connect to Netflix, Amazon, etc. Nothing substantial to note.