Holiday Inn Resort Samui Bophut Beach, an IHG Hotel

We liked the location in the middle of the Fisherman’s Village. The Hotel and rooms are amazing, bed super confortable, the quality of finishes and details in the room were exceptional. The beach area was nice. I think it’s a great option for families.

For the price and quality of the premises we missed a better service. We are not native English speakers, but the level of English among the staff is really low for the nature and stars of the hotel, specially in the reception counter, where you might expect someone that fluidly speaks, at the very least, English. Something that MUST be improved. To give you an idea: i wrote in a piece of paper (literally) double glenfidich on the rocks. I got served two whiskies in two glasses.

Brand new 5 star FAMILY resort right next to Fisherman’s Village. Amazing facilities with huge kids club, indoor and outdoor playgrounds, water park with slides in addition to the main HUGE pool. Such friendly staff! Delicious breakfast with lots of variety of choices for kids (chicken nuggets, spaghetti, pancakes at a kids height table to serve themselves). Right next to the beach with private beach access. Kids club provides childcare included with stay for ages 4-12. At night we could walk directly to the touristic beachfront shops/restaurants/bars and nightmarkets. So convenient and comfortable. Wish we could have stayed longer.

Rooms and bathroom have open concept space, which makes the toilet a bit less private. Entry opens to the bathroom, toilet is not enclosed, but there is a sliding door to separate from the beds. However, if someone needs to leave the bedroom, they have to slide open the bathroom door and pass the person on the toilet. Not an issue with our family, we have small children, but might be awkward with older kids and parents?

Beautiful new resort in a great location. Very kids orientated. Our daughter loved the kids club and pool. Location was right amongst the fisherman’s area, with heaps of restaurants. We loved our stay here!

Minor complaint but the splash park was a bit too cold, even in the warm tropical weather

Absolutely gorgeous place! I would definitely come back here with our children. Our entire team enjoyed themselves here and I have never stayed anywhere that has such good, clean, well kept, facilities for children. The staff are totally lovely, everything is nice and clean, parking is easy and safe.

There was a very strong stench of soiled nappies in our room when we checked in, despite the room being exceptionally clean, I think the guests previous to us has left their nappies in there for a long time, it took a long time of us airing out the room to be able to be inside. This is no fault of the facility though, just other guests need to be more mindful of each other, we also had some comments and negative body language from other older guests - if you don't like children, don't stay somewhere especially catering to families with young children! The only other downside was the restaurants - the wait times are ridiculous despite there being almost no one in the place, and then the food arrived was not Thai style, nor was it yummy.

Just a couple of minutes walk to Fisherman’s Village and overlooking the sea. I thought the rooms were well thought out and provided everything you need at this price point.

Staying as a couple we found the hotel quite busy with no quiet areas, especially by the pool. I think it’s better suited to families with children.

Staff very nice and helpful, particularly the porter who sorted out transport to the airport very quickly when our booked taxi via Bookings failed to show up. Spotlessly clean room and hotel in general. Excellent value for money for people travelling with children. Mt son loved the kids facilities (pools).

The area around the pool is deadly literally. It is a beautiful granite which when wet is like ice. I lost balance on the stairs twice and my son, 3.5 years old, fell a dozen of times, once injuring himself really badly. There are signs saying attention wet- not good enough. I think it is actually irresponsible. There are easy and cheap solutions to put some anti slip bands at least on the stairs if not at least around the kids pool. I aslos asked for a wake up call one day. It came 20 min later than requested. The market nearby is extremely noisy and we could not sleep before 11.

New hotel with very nice rooms, kids zones are great, nice pool bar, comfortable office areas (you even can book quite meeting room for the calls), gym is with different equipments and free weights, staff are friendly and nice.

Cocktails in the bar are great, but food was not so tasty as expected. Breakfast is good in terms of assortment, but some dishes taste was like they are not fresh. Better to extend kids menu to more healthy dishes: vegetables, mashed potatoes, steamed chicken.

location excellent, breakfast very good with many choices

some staff at the pool bar not so friendly, the room not keep the sound very good,…a lot of small children

All the staff were fantastic especially The Lazy coconut bar staff who always went above and beyond for my family and I. The hotel is in a fantastic location and was so neat and clean, the beach towels and beach bag were such great features and the kids loved the robes in the bedrooms. All the food we had from breakfast to bar snacks to their fantastic bbq was brilliant and we could not fault it! We loved our time here and would recommend to anyone. 🥰

The flooring around the pool could get quite slippy but a good pair of flip flops helped with this and the staff put extra preventatives down around the kiddies pool while we were there.

Location, facilities excellent. Room spacious and clean . Staff very friendly and helpful. We would definitely stay again.

We were confused when we were offered an upgrade to a child / family room. The receptionist was shocked that we wouldn’t want this . I cannot understand why the hotel thought two couples travelling without children would want children themed rooms at the side of the play area and splash pool . We had booked standard rooms with pool view and we finally got them . We were very happy with these rooms . Unfortunately our rooms were not ready for a 3 pm check in which is already a late check in presumably due to the receptionist having to change our rooms back to the original.