Cottage In The Wood

To be honest the food was a little disappointing. The first night we ordered blade steak which had a large piece of gluton in it. When we complained, we were told that, that's how it comes. This is insulting, it suggest the customer has no idea what blade steak is!!! They do aspire to fine dining and most of the other meals we had were very good.

The staff need to understand the impact they have on customers. For example, If you advertise bar food as available, then you don't say "I will see what the chief says". Then announce that you can have it now if you order immediately. Generally speaking the staff need better customer interface skills. If they ask how your meal is, then expect to be given feedback that you may need to act on.

Lovely quiet location in woods with beautiful rooms and an exceptional view. A great retreat (if you can afford it!)

More draft beer in the bar, otherwise everything lovely. The only downside - which is not unusual in hotels of this price - is that one or two of the guests treat staff as if they are servants and it's embarrassing to experience and just plain wrong.

The view alone is worth the booking, the room was incredible but the view out was absolutely stunning! Peaceful and lovely to stay the night. The bar is great and if you can, sit outside the bar as the view over Malvern is well worth taking in while having a drink. There's also a Morrisons just down the road if you need anything quick or want to take any snacks or drinks back to the room.

Everyone was really lovely but the staff did seem a little, surprised, we didn't want to stay for food. The menu looked amazing but with my allergies/diet it wasn't for us but no worries as we pre-booked elsewhere and it's a short few minute drive to the main shops and restaurants area. I guess they are more used to people staying and having a meal there too but other than that all honesty lovely.

The views, the room, the atmosphere. All fantastic. Loved the Boutique styling in the main building where we stayed.

Took half an hour since we sat down to get served when we arrived. Some of the younger team members seemed more interested in clearing tables than asking us if we'd like a drink, would of at least expected a 'will be with you shortly' acknowledgement, but were ignored until prompting someone behind the bar. Similar experience with the evening meal - whilst the food was good, the service was ok. One of us had asked for a steak knife and got ignored, no one came back to us.

Great food, excellent service. Great views. Really relaxed and feeling of luxury with a great ambience

Considering the price of the room and the luxury vibe , the coffee in the room was poor. Sachets of instant was what you expect in a chain hotel.. Where's the nice coffee brew bags to finish off the luxury vibe. Also the car park was dodgy with potholes, gravel and a huge ledge drop off the tarmac onto the gravel parking.. No good for low cars.

Room size and quality was good, great location. Great view from the bar, restaurant and terrace and probably from the rooms at the front of the hotel.

the view was impaired (we were at the back, room 4) and during the night there was quite a bit of noise, including kitchen staff chatting and smoking after their shifts just under our bedroom. Staff was friendly but not great at their jobs. Breakfast orders took relatively long. We ordered tap water and never got it.

The location is excellent and the quality of food is superb.

The lack of menu choice for residents. The only menu available in the restaurant was a three course menu, at a high price per person. OK for celebration or night out but not sustainable for many over a longer stay. Alternative terrace menu available but not in restaurant and bar not equipped for dining as tables low.

Amazing view from room 1, see photo, very chilled atmosphere, well managed, extremely enjoyable one night stay. Good quality Hypnos superking bed. Breakfast very good quality. Ask reception for map of 45 min circular walk on paths further up the hill.

Kitchen short staffed - some delays but still good quality, excellent front of house team.

The location was brilliant-we had planned to walk up the Malverns and the hotel led to the walk up. The food was delicious and the room was fantastic. Really impressed.

I hadn’t taken on board that animals were welcome and got woken up early by a barking dog! I then was concerned that our room would have had dogs in, but luckily we would not have known as so clean.

I was last in the area 40 years ago and the hotel help make the trip more special with experienced friendly staff? Great food good stocked bar and wine cellar.

The menu could have had more dishes for each course so those staying more than one night had a bit more to choose from enticing them into the restaurant for more than the one night. So the extra variety didn’t feel like the poor second choice