Can’t fault this place!!! We had an issue with the room we booked so they upgraded us to the luxury two bedroom apartment on the top floor. The two young ladies on the counter were lovely to deal with. Very friendly, helpful and accomodating. Our meal at the restaurant Old man and the sea roof top bar on the 3rd floor was delicious and really tasty. We are going back in a couple of nights as a over night stop off on our way back to Perth and look forward to staying again. Thanks from the Lowe family

We both had room service for dinner and my wife's fish & chips is the best she has ever had(71yo). My steak was superb

Not a good look out the window seeing the concrete facade hanging.

Good location, the room was very clean, modern and fresh. Never had a tv that glowed before, thanks! Loved the rooftop bar at night, great idea but no breakfast available for guests, disappointing. The also had a bar on the ground floor and looked really good but we didn't visit it when we stayed.

Omg the lift and hallway was like an oven, just horribly uncomfortable. I don't understand why such a modern hotel wouldn't be fully airconditioned. We arrived 1 hour prior to check in after a 4 hour drive and were turned away and told to come back at 2, no flexibility at the front desk. We were able to check in and leave our bags but surely rooms are already prepared for new guests by 1pm? I wasn't convinced that the hotel reception has guests are their first prior. Felt like they just follow the rules with no flexibility.

Great location near beach, bars, restaurants, pharmacy etc. big room and bathroom, enough for family with kids Car park locked with gate during night times, which i left my languages on my car roof without took into my foom with no trouble. Very friendly staff, helped us open the car park gate at midnight (which i forgot the code to enter) great hotel, highly recommanded.

no microwave in the room, could not heat milk for my kid

The receptionist Was very friendly, prompt responding to messages, went to efforts to make our stay comfortable, was very informative in regards to geogrpahics of Gero.

The food service closes at 8pm There was public hair in the bed and bathroom Shower wasn't cleaned properly - mould in corners and In grout. Water in mini bar was already opened Mini bar not a very big selection TV channels are minimal you need to bring your own laptop.

I always stay at the Gerald hotel and will continue to stay there as I have not ever been disappointed with anything. The staff are amazing and polite and the beds are so comfy and relaxing. The rooms are always shiny and clean and never disappoint. Thank you to the staff for my amazing stays!! 😁

The elevators are a bit confusing when going to a different floor to visit a friend or family staying at the same time but other then that it's a great place to stay

They charged me twice for payment by cards. First of all , they should not have charged my credit card before my arrival at 5pm . My credit card was for guarantee only per what you said in your booking website. I asked them to revert and charge my debit card, they did it but charged me two times surcharges for payment by cards , but it should be no surcharge per your booking website.

Rooms were nice, clean, and comfortable, rooftop bar was great.

Planning of location of cleaning facilities, many times coming in and out of the elevator there was dirty bedding piled up everywhere waiting to be transported (?), would be nicer if this was not the case, either tucked away straight away or not positioned so centrally. All staff lovely but seems like a poor system.

It’s in the centre of the city and accessible to everything. I like that it’s a walking distance to all amenities and the hotel is b CNN lose by if you want to drink and not have to drive.

The traffic / noise on level 3 on the weekend, especially for those staying on that level. It wasn’t that bad but it can get annoying with the live music.

The size of the room and location. It’s very comfortable.

We appreciated the free drink voucher but thought it was odd that it was for one drink when there was two of us. We have stayed before and the staff said that given there was two of us that we should both get a free drink. This time the staff member was adamant that it was only one. So it would be great to have consistency with the staff and for them to know the rules. I do think though that if there is two people staying in the room it should cover both people.