Service was really good and all the staff helpful and friendly throughout our stay, whether this was for queries regarding mountain restaurants, bookings for activities or taxis etc. The spa is fab with sauna and steam rooms and teas to quench your thirst while lounging in the relaxation room. The outdoor pool could have been warmer for me, but I think this is subjective. The vast breakfast selection suited everyone in our mixed group, and eggs were served fast when ordered. Would maybe have liked a couple more hot options, other than just eggs/ bacon. There is a private dining room which was allocated to our group for breakfasts (i like that tables were allicated with place names- made it simpler), and this is great for group dinners away from the main dining room. We liked the lounge with outside terrace for pre or post dinner drinks/afternoon coffee, overlooking the small slope. The hotel is modern with a traditional feel to it and when asked where we were staying the response was always: oo, that's nice. So, although we didn't check out any other hotels, clearly this one is perceived as higher end. There is a short slope at the back of the hotel to ski the last 20metres. It has a pulley too, good for beginners, although they wouldn't let us use it to help get up when using our sledges.

Only a couple of minor niggles; there aren't hooks in the bathroom (there is a heated towel rail but what about bathrobes etc?) and our glasses weren't changed until I had to ask. It is a walk uphill to various lifts, so you're hot before starting to ski. But these are mostly not that far. It seems the whole town has to trudge one way or another to get to the multiple lifts or gondolas available and so having multiple options far outweighs the uphill walk!

I recently had the pleasure of staying in cannot recommend it highly enough. One of the highlights of my stay was the hotel's exceptional service. The staff were always friendly, attentive, and eager to assist with any request. Additionally, I had the opportunity to dine at the hotel's restaurant and was thoroughly impressed. The menu featured a variety of delicious dishes, showcasing both local flavors and international cuisine. The breakfast buffet was particularly noteworthy, offering a wide selection of fresh and tasty options to start the day. In summary, the hotel exceeded all my expectations and provided an outstanding experience. I would highly recommend this hotel to anyone looking for top-notch accommodations, excellent service, and a prime location. I look forward to my next stay!

Loved this hotel. The staff made our stay even more enjoyable. From the all day all night 24 hours it seemed.....front desk service to the cleaners of our room, everyone looked so happy to help. The breakfast was amazing. So fresh and such a variety of lovely food to choose from, found it hard to not have a 6 course every morning! Would have topped it off if we had any snow this week as the hotel was so close to the slopes. Ski in ski out....if snow was on the ground. All in all would love to return to this hotel. Been to Saalbach 4 times now this was the best hotel. We dined in the restaurent a couple of times and the food was really good.

The only gripe I have is there wasn't a wardrobe or drawers for our clothes.... we had a small hanging rail & an open shelf for two girls skiing & staying for one week. Very messy and not easy to find our clothes. We kept most of our stuff in our case all week, which was a ball ache. Also NO MIRROR.... two girls no mirror is a disaster! We had a small mirror in the bathroom that was it.

Wonderful staff! Couldn't have been nicer or more obliging. Great breakfasts. Liked heated boot rail in the ski locker. Loved heated floors in the bathroom. A nice hotel to stay at. Thank you.

Bit far for me to walk to lifts (except Schattberg Xpress). Would have liked half pension. Menu in restaurant could have included more Austrian desserts. Could hear doors slamming loudly so often - very annoying. The shower was very tiny. I'm old fashioned so like a cupboard for clothes.

We had such a great stay at the Hotel Gappmaier. We were there for a business-mountain biking trip and the staff kindly offered us a late check-out, which was amazing. We had dinner at the Hotel and it was delicious. Great wine selection and fantastic choice on the dinner menu. The breakfast buffet was to die for, everything one could want - from muesli to cold cuts to juices, the option to order specific egg dishes via clever order notes on the table. Again the staff was so nice and helpful. So nice also to meet the owner who showed us the amazing mountain biking facilities - including wash station, lockable storage and even a shower next to it! One of the highlights was the garden with its comfy lounges, the beautiful mountain view and amazing post-ride vibes. Not to mention the brand-new spa and wellness area and pool - we'll be back!

Nothing at all.

Really good location, close to lifts and restaurants in the town centre. One of our rooms had gorgeous views. The staff were super friendly and went out of their way to be helpful. The spa area was delightful, the pool was lovely although very small.

One of the rooms overlooked the main road and was opposite an enormous, ugly carpark. Not very scenic.

Location right below the best ski lift, close to centre. Excellent hotep facilities with spa, outdoor hot Swimming Pool, great breakfast, wonderful beds and spacious bedroom. Very clean.

Diner in the hotel was very convenient. The menu was ok but not great. There was limited closed storage in the bedroom for suitcase stuff, clothing.

The public areas and exterior of the hotel have benefited from an excellent refit. The food was excellent, the breakfast buffet was plentiful with lots of choice and the evening meals were varied and mostly delicious. The waiting staff are all lovely, very personable, attentive and efficient. The location is good, the hotel is just a short walk to the village centre whilst being equidistant to each of the gondolas. The hotel manager was also very helpful when our pre booked taxi to the airport failed to arrive, he kindly rang around and managed to arrange another taxi. He was also on hand to help and provide advice of how to get to neighbouring Kaprun and Zell am See.

Our Schattberg room had benefited from a refresh but unfortunately the bathroom remained dated, the shower over the bath did not have a curtain so it was impossible to have a shower without flooding the bathroom.

Location was good. Staff were very friendly in the hotel and it was beautifully presented. Tea and coffee facilities in rooms would make it better. Spa was great. Food was good quality and value.

Boot room was very hot. No tea or coffee in rooms.

Breakfast was fab, fresh fruits & plenty of choice.

As a hotel that welcomes children to stay, I found it a little strange that it was acceptable for men & women to be walking around naked in the spa area & showering when there were children about.