The location is fantastic, close to nature. The staff is friendly. The room is clean and big enough for two. The breakfast is fantastic, and wide range offered. Diner portion is not very big, but there is a 4 course menu, but it's very delicious, and also there is a salad. If you bring your bike there is facility to store and to clean your bike. Joker card is provided by hotel that offers unlimited usage of gondolas during your stay, and 2 times a day usage with bike. Sauna is great, opening hours could be longer

Lovely welcome from reception including a glass of iced tea on arrival. Excellent food choices available. Delicious food every day. Daily Specials at breakfast eg. smoothies, rice pudding, salmon were a nice touch. Manager always offered us an English menu for dinner at breakfast time which was helpful and much appreciated. Evening meals for adults were delicious and high quality. All staff spoke English which we appreciated as our German isn’t very good! Small touches such as a bag of towels that you can use outside of the hotel eg. at a spa. Location next to bus stop is useful for those who want to travel without a car. Lots of activities available within 15 mins of hotel. Our suite was very spacious and the outdoor terrace was lovely to sit on. Even though the hotel is close by a road, there was minimum noise due to the hotel’s elevated position. Our stay was nice and quiet.

Children’s food was limited to only one choice in the evening. Greater choice is perhaps needed here even if it is one meat and one vegetarian dish. Although we slept well, the the main bed ought to have been better quality in comparison to the high quality of the other fixtures in the room.

The breakfast is delicious, the range is wide. The staff is refilling everything that has been consumed. The portion of the diner could be increased however it's also fine. The parking lots has a roof, so in case of rain you can carry your luggage without getting soaking wet. The view from the room is fantastic, the forest and hill is almost a touch away. Center of Hinterglemm is only 3.5 km away, the room is silent, the noise of the "river" is acceptable. You have an option to wash your bike, make sure you have all the esentials (brushes, liquids), but the place, holder and water is provided. The bike can be put into the "skiraum".

The cost of the drinks are similar to other hotels, however it was a surprise that I was charged for the tap water, and it was expensive.. The speed of the internet could be improved. Make sure you collect your joker card at reception during checkin so you can enjoy it's benefits.

Fantastic location Great view

My sister's initial room, despite mountain view booked, had a view of the fire escape and car park. Hotel sorted it. Bad info from booking.com. Also website charged us twice for the same room. Customer service has been awful/useless. Will not use this site again unless sorted pronto but no sign of that!

location is good, truly ski in, ski out which isn’t very common. close to 2 nice ski lifts so really easy access to the whole valley. Dinner was exceptional, really made the visit!! Breakfast was also lovely. Spa facilities have 3 different saunas plus a relaxation area. parking is off site but they take your vehicle for you.

Very nice hotel, nice room, helpful staff, easy access to ski slopes. Comfortable beds. Even the extra foldable bed was very comfortable!

Relatively cold room the first day, probably the most expensive water during dinner.

The food was excellent and the staff were very helpful. There was a lot of food each day. The room was spacious and clean and overlooked the piste. The location personally was great, however for the family having to climb the hill each day at the end of a day of skiing was a pain.

The location personally was great, however for the family having to climb the hill each day at the end of a day of skiing was a pain. Some of the evening meal mains were a bit rubbish the chicken nuggets.

Fantastic place with great décor, comfortable room, very friendly and helpful staff. Just a brilliant place to be. Food was great with lots of choices. I give it a 10 out of 10 for everything

Staff at hotel were great. Food was lovely. Lovely room (family suite) with beautiful views of the slopes.

Bathroom in our family suite was too open plan - we would have appreciated some privacy blinds. Ski in/ski out access is tricky if you are not a confident skier.

The staff were really nice and helpful, the view from our balcony was fantastic och the Joker Card with free access to ski lifts (when hiking in summer) was excellent! The breakfast as well as the included dinners were great.