Pelican Bay Hotel

Hotel is very well maintained and rooms have a nice size. I checked in way before official check in time and I was nicely helped. Due to COVID some things were of different standard, breakfast is only take out, which has to be ordered one day in advance with not a lot of choice as you would have on a buffet spread. Bars and restaurant on hotel grounds are good and more choices are available in a 3 minute walk. I will definitely come back.

Breakfast to go had not a lot of choices. Also there is a card in your room saying housekeeping will be there every day, but only changes your sheets on request; this is incorrect housekeeping only comes every other day.

The staff was very friendly, I had an issue with getting the air condition on and front desk sent someone up within 5 minutes to correct the issue with was great. I liked how the property is centrally located with lots of restaurants and activities to keep you busy. Would stay again.

I was disappointed because upon booking the room I had requested a king size bed, which I did not receive, so I called down to the front desk and was told there weren't any more rooms available with the king bed, therefore making my sleep a bit uncomfortable and I didn't get much sleep. The room could've been a bit cleaner, I stayed at the property recently for the year and the room I had then was much better than the one I had on this visit.

This was my second stay at the hotel. Last year it was very quiet due to COVID pandemic. This year there were certainly more guests. Hotel is at a great location, although I did not use the regular water taxi's to the popular beaches myself. Grounds, rooms and open spaces all very well maintained. Staff is very friendly and always ready to assist.

Breakfast isn't very elaborate. One dish of fresh fruits, some bread options for toasting and your selection of egss, bacon and sausages. However no cold cuts, no croissants or other pastries. This is an area where I think the hotel could further improve in.

Landscape, professional staff, cleanliness, location.

AC settings could be more flexible. 72 degrees max for AC is to low. I would prefer to save the environment and if it would allow to keep it at about 74 it would be nice. Trying to go greener.... Thanks.

I liked the location of the hotel and I liked that the property was beautiful and the rooms were extremely clean.

I wish that there was a microwave in the actual rooms. It was very inconvenient to have to leave the comfort of your room to go to a general area where the washer and dryers are to heat food. I also wish that the breakfast was complimentary instead of a daily additional charge for that each day. There was also no hot water to shower, and though we let the staff know, there was nothing done to rectify this. They said they would send the maintenance person and that never happened. There were not a lot of options in English to watch cable in the rooms. Almost all the channels were in spanish, so that made it hard to enjoy relaxing in the room and watching anything.

My Reservation was not forwarded to Pelican Bay by Booking.com As a result, when I arrived, the Front Desk had no idea who I was. They immediately went to work, confirmed my reservation, and got me checked in. When I casually mentioned I would be flying out the next day just before noon, they advised and then helped me get my COVID Test just minutes before testing closed for the day. Their initiative secured a comfortable stay for the night and the ability to fly home the next day. They were competent, courteous, and professional. I greatly appreciated their help.

Just one suggestion: While the room was lovely, the bed pillows and mattress were not of the same quality. An upgrade of these two items would result in a perfect "10".

The bed was soft and comfortable. The location was near restaurants and the breakfast was awesome the staff was nice and helpful, especially at breakfast.

There wasn't any microwave in the ground floor room but in the laundry area. The price we were given for one (1) night was $202.02. We end up paying $323.02 which is $121.00 over the price given by booking.com. This should have been stated before we booked.

Overall the central location, but a car is a must to see the beauty of the island. The room was clean, quiet, and very comfortable. We will happily return.

On the first morning (a Saturday) we went to breakfast rather late. The selection and lack of interest from the personell motivated us right out of the room, never to return. Instead we sought out interesting restaurants and cafes offsite.

excellent location, great ferry service, great bars on the resort, friendly staff.

the breakfast wasn’t great- the food seemed low quality and it was much more expensive than better quality food you could purchase easily in Lucaya Market Square. staff were not always quick to deal with problems- we had to complain several times about the lack of hot water before it was fixed.

The staff was very friendly and helpful. The room was clean and bed was very comfortable. The hotel was very peaceful. It was the perfect place to relax and escape from the hectic everyday life. Great location. Close to shopping, restaurants, and beach.