great design, nice spa facilities, ok food, attentive service

food could have been better - it was just okay, which for Belgium is not acceptable given the premium status of the hotel. some facilities needed maintenance (eg taps in certain spa toilets didn’t work) perhaps better management / planning for restaurants needed, as we wanted to order a seafood platter and it wasn’t available (they only had 5 in stock) no hooks for towels in the toilet in our room

The rooms looked brand new and very well maintained, the wellness facilities were very very good, the dinner we had in the restaurant was very tastfull and the breakfast was amazing and it had a great variety of quality products.

We did not receive a huge amount of info during the arrival + some were not clear so we missed out on some hours of relaxation. An extra fee because we did not book in direct? We pointed this out and were told that this is common partice in hotels but myself I have been working in hotels all around the world and never have I seen this.. That left a little bad taste on the whole experience..

Ambiance, very relaxing and very clean

I was on my own and ordered the fruit tray from restaurant olive. I couldn’t eat it all as it was for two people and I asked if I could take some grapes and melon to my room. It was a no with no reason! Yet they do room service so it is possible to take food to rooms. Confused

Really smart rooms, easy system with the wristbands for everything. Great spa.

Seeing signs that we needed to book a reservation for dinner, but not being able to do this until the restaurant opened at 6pm. We kept walking between different restaurants and reception at 5pm to try and find a way to make a reserveration.

The food was great and the activities around the wellness part were great

There were no lights outside which makes is dangerous after dark. Also it was my mom's birthday and we stayed 2 nights. I informed the staff before we arrived but there was nothing done for that (a card, welcome note or free cocktail at the bar would have been nice, as a 4 star hotel this was missing)

Very good, comfortable clean and efficient. A much better dinner than I had expected. Good range of dishes and nicely inexpensive wine that was good quality Saint Emilion. I just dropped in en route UK to Frankfurt so dint use the spa but it’s a good place to stop near Brussels and within reasonable quick distance from Brussels Expo too.

All good

Great place for a stay overnight on a business trip - location is one issue (my meeting was close by, but Brussels is far given traffic). Plan to arrive early to enjoy the spa and gym. Beautiful rooms, very comfortable and quiet. First time I enter an hotel room, and the temperature is agreeable. Great breakfast!

Location was good for me, but this may not be true for everyone.

Great facilities, many different things to do. we were able to do everything we wanted to do.

Small thing: Infrared saunas are close to outside doors which is not the best location.

The hotel room was great, spotless and all the facilities in general were excellent.

The price for a one night stay is quite high though.

the set up and all the facilities and the options of food and breakfast

at times it feels a bit a laberinth, too many things and we were getting a bit lost