Supernice staff, cyclist friendly hotel, bike in your room and an elevator that fits all of your bike. Good sized room and really comfortable bed.

The doors to the rooms slam shut hard, making the wall shake and in my case with my room the bed was against this wall. So not quiet or soundproofed. But to be fair, no hotel ever is. Breakfast was nothing special but never is in France or Belgium, these people hate breakfast more than anything. The carpets in hallways are freaky. I'm not sure if I like or dislike them :)

Check was very quick, staff spoke English and were extremly helpful, breakfast was served in my room at the time at the time I asked, perfect service. Resterant next door serves decent food at a very fair price. One note if taking a car park in the street first then get ticket from hotel for qpark underground carpark in the town square, you will only have to pay the hotel charge then not an extra hour to qpark.

It has a very central location at La Louvière, Very walkable. The hotel staff were kind and helpful.

The cleaning wasn't great, I had to ask a few times to clean things again. Some of the furniture in my room wasn't in the best condition.

Good location, great value for money. Friendly staff!

Unsure where to park (for free) in area. No clear instructions on the key card as what to do when you arrive late and need entry to your room (but there's a bell! It's loud but someone will let you in).

Breakfast is delicious with vast variety of foods, also local (pain au chocolat, chocolate mousse, etc) The bed us super comfortable and staff is very kind, very helpful. Recommended

The carpet floor is a not the tidiest one, but overall cleanliness is good.

Location, staff, cleanliness, good breakfast

problems with the heating in one of the rooms, but this was dealt with efficiently by the staff on duty. also it takes ages (a really long time) for the hot water to get through (perhaps only a problem with some of the rooms) but when it did arrive, it was lovely and the shower was strong.

booking and confirmation; modern/new building; advice on restaurant for dinner (next door); size and cleanliness of the room ('Appartment 1'); breakfast served in room because of COVID; underground parking under square right in front of the hotel

cool receptiondesk on arrival; nowhere to sit outside in the hotel; no national dutch-speaking stations on television; location is easy to get to/from but La Louvière is perhaps not the most touristy place to go to in COVID times (we visited Royal Museum of Mariemont at 5 km distance and the new Keramis / Boch museum at 10 minutes walking from the hotel)

Good sized room and bathroom. Bath and shower options, good supply of decent toiletries. Kettle, fridge and coffee in room

There was nothing to dislike

Nicely located in the center of the city, close to shops, restaurants and trainstation. Friendly and helpful stuff. Great cleaning and Laundry service. Breakfast buffet as per your own choice.

Every thing about this place is good. Friendly staff, great breakfast, clean, good room, excellent bed, fine shower...

Knives were not sharp enough! This is the only thing I can complain.