The restaurant, staff, food and decor were all first class. Fortunatly we were seated well away from the room access walkway, desctibed below (What didnt you like).

Room access. Required to walk down 4 steps into the restaurant, then walk through the restaurant, NOT between the tables, but along an open walkway adjacent to, and in full view of people eating in the restaurant. Diners eating in the restaurant have arivals and or departing guests walking past them with their suitcases, which is not the best. Bar. No bar staff in the bar/lounge area. Had to go to reception and ask them to order our drinks. If additional drinks were required, then back to the reception desk????

The breakfast was really lovely, lots of variety and good quality food. I thought the room was a little on the small side, but bathroom was spacious. The grounds of the hotel were really nice, with outdoor seating to enjoy the sunshine. Sleep mist for pillow was a lovely touch!

I don't recall being told breakfast start and finish times or checkout times and I couldn't locate the information in he room, that would have been helpful.

We doesn't have breakfast at the hotel. I love the wardrobe. I maneged to put everything in the wardrobe and the room was in order. The bathroom is big, and the shower box is big. The room have a good size. The hotel is clean, there are parking and the staff is kind.

At the restaurant, the service is confuse, and I don't like. Food is not particularly good, and there are other places in the city to try something interesting.

A great hotel with a warm friendly welcome. Superb breakfast in a lovely location. Rooms comfortable with nice hot, powerful shower.

The aircon was out but we were told at reception - fans provided and you could open a window. This was outside the staffs remit as it was a total mechanical failure!

The room was very clean and the breakfast was good. They also have a great bar service and plenty of free parking. They only have 2 electric car chargers but complimentary so try and get there early to get one. There is a lovely Bistro opposite and walking distance.

There was no air conditioning in my superior room. I suggest you book and check your room has AC - especially in the hot summer.

Everything was fabulous. We arrived due to delayed flight past midnight, all in need of a hot drink the night person on the reception let us use the breakfast areas to make a tea , a wonderful gesture and the hot drink was badly needed.

No water on the table with the evening meal portions were a little on the small side. The waiting staff were all excellent

The room was very wide. Bigger than I'm used to, which was nice for us. Staff wasnice and check-in was smooth, but I did pay everything before arriving, so just the key was handed over.

The ventilation in the bathroom was running permanently and made a whistling sound. Horrible at night. I solved it with some toilet paper and told them the next morning.

Great hotel: easy parking, very nice and spacious comfortable rooms and bathrooms, and very clean. Staff was nice and the restaurant was delicious, the breakfast was also great - enough healthy food to get us going for our day! Overall a great place to stay and I would definitely go back if I need to stay in Waterloo again!

The room was perfectly fine if a little unimaginative. It was however completely as described and as I had a good night’s sleep, I have no complaints. The staff were very friendly and helpful. The breakfast was excellent and the hotel would be a worthwhile destination for the breakfast alone.

location, size, size of rooms, excellent restaurant, friendly and helpful staff. made the stay very enjoyable.

minor point that bedroom lights could not switch off without removing key card. but wanted to charge phone overnight. apart from that all excellent thank you.