I just stayed here again (have stayed multiple times) for 10 days with Carnaval going on for my final 3 days. I can't say enough about how much I enjoy staying at BH. Plaza! The rooms are incredibly large, larger than most all rooms you will find in Brazil, especially at the price point. Large bathrooms with great water pressure in the shower...also a rarity in many hotels you may find in Brazil. The bed was very comfortable and king size too! The breakfast is awesome! The staff in the breakfast area are always very nice and do everything they can to make your breakfast great. The restaurant at the bottom of the hotel has some delicious food as well. The prices are more than fair, and again, staff are super friendly! The staff at the reception are what really impress me at this property. All of them are great! Thiago, Giuliano and the crew go out of their way to help you out with whatever you need...they are great and also speak some English, which can be helpful for people that are from other countries. Thallis was the only person I still knew from previous trips and it was great to see him! Thallis goes ABOVE and BEYOND the call of duty at his job! He speaks fluent English and always has a smile on his face. Thallis was so helpful for me, he would walk outside and really make sure you knew where to go when he would give directions...he really cares about the customers, and it shows! He always asked if there was anything I needed and I really appreciated this. I wish I could hire Thallis here in the USA because he's exactly what any manager looks for to provide a superior service for customers, and make him a manager too! I hope on the next trip to BH. I find Thallis in a management roll for the hotel, he is exactly what you want representing your brand. Your reception would be in very good hands with his leading it. Thank you, Thallis! You and the staff are great! I look forward to seeing everyone again later this year..... Sincerely, Mike

The breakfast is great, but you really need to rotate the items we have more regularly. In 10 days I only saw bacon 1 time. I only missed breakfast once. You need to change up all the bread with stuff inside it. Maybe some mortadella and ham...possibly some turkey for making sandwiches. Also, foreigners (at least from EUA) would like some mayonnaise for the presunto or ham and cheese on paozinho. Some sausage and eggs would be a nice change, maybe french toast? Just really need to diversify the breakfast food more. Love the granola with fruit...papaya was delicious!

I like the breakfast, location and the beds. The blinds were awesome, completely dark as I like to sleep.

When I asked for an extra blanket the guy wasn't ready to help. I had to insist to get it. I had an extra kid and brought a travel mattress once the hotel couldn't make arrangements on my reservation which I was fine with and was able to sort things out. The pool is inside but not heated, we couldn't use it.

Nice comfortable room in good size with comfortable bed. Great location for walking the city center and surrounding bairros (Liberdade and Savassi and Mercado Central), very next to the Airport Shuttle Bus (Conexão Aeroporto).

Poor Breakfast, lack of cold and hot options, no yogurt, no hot Brazilian potatoes, no caucus, no fruit salad, and small sitting area, which does not accommodate all customers comfortably and in time due. Swimming pool a joke, more like a hot tub, but cold. External garden not comfortable.

The location is great, just a few streets away from the main square and from the zone where there are good bars and restaurants. So you can easily go out even little bit late. Our room was exquisite, very spacious. The view from the upper floors is great. We arrived from the airport and took the bus that dropped us off right in front of the hotel as it has its own station there.

Check in process was to long.

Bed very comfy, soundproofing very good, spacious rooms.

Breakfast is from 6h30 to 10h30 on weekends but at 9h30 there was barely something left.. The next day I went at 7h30 and it was very good!

The room was very big which is hard to find in Brazil in many cases. I have stayed all over the country and this room was one of the best I've stayed in. It is nice to have a room with space to move around and somewhere to put all of your bags/clothes away without crowding the living space. There's even a sitting area in your room. The bed was a king and very comfortable! I had great city views and the bathroom was very big as well with a hairdryer and great lighting. The shower has awesome water pressure and is HUGE! I can't say enough about much I enjoyed this room, it made me feel more like I was in a house than a hotel room. The people that work at this hotel are exceptional! Everyone is very helpful and super nice! The food at the restaurant is great too! Even the hamburger (I'm from the USA haha) was delicious! The waitstaff are very friendly and make great suggestions. The breakfast was great, and the ladies always greeted me with a "bom dia" and a smile everyday. I spent 7 nights here after a whirlwind vacation around the country and it was the perfect place to relax and recover from 3 weeks of traveling. I also think this is the best value in the city! I stayed in Savassi and other areas, this hotel is a very good deal, but the staff make it the best! Thank you all for an amazing stay!

The only thing I would really like to have that I didn't was a microwave in the room. I had leftover food that I would have liked to heat up without going downstairs to ask the kitchen staff to do that for me.

Overall very good!

Homeless people sleeping on the property and confronting when people walk out the front doors! The Wi-Fi was terrible

everything

Breakfast. I have been in this hotel many times and unfortunately I have to say that the breakfast standards has dropped quite a lot. unfortunately not good as before I have to say.

Hotel comfortable but in need of refurbishment. Spacious room. Excellent location near bus terminal for airport.

The hotel was very nice and the staff amazing. The breakfast was perfect. I really recommend this place for others travelers.

The breakfast and the staff.