Great Location and cleaning

Need more light/illumination near stairs, pools and way to the beach. The “a la cart” food could offer more food based on cost we pay.

I loved the view, the pools, breakfast and the staff

The wifi and the halls in need of touch ups

I liked everything!

Staff helped to book dune tour.

Food was not worth 5 stars, more like 2,5 to 3 stars.

Breakfast was great, so much choice. Upgraded to a better room. Pools were fabulous. Staff were very helpful and accommodating

Hotel may need a bit of a refurb but during these times it may be cost prohibitve

Great Location

Old furniture

Location was great to access beach and restaurants. Water pressure in the shower was phenomenal. Breakfast was plentiful with great omelettes.

Hotel in bad need of updates. Smell in hallways and bedrooms is wet. Rooms are basic, and our air conditioner didn't work, or wasn't adjustable. Hot water was hit or more. Gym was rusted out with hardly functional equipment.

The pool and beach was amazing

The room was disgusting 🤢 we found cockroaches every day in our room! Old decoration.

staff

very noisy rooms not comfortable for the price

Recreational activities for kids

I strongly do not recommend even in the west case cenário. Check in was but once it is done comes all the bad surprises. 1. This hotel is no way a 5 star standards 2. Roons are old 3. Shower out of other and water is law warm 4. Cleaning service has no standards 5. Ameties placed in the bathroom only for one person set up whereas we have been three people. I had to call 5 times and only at 5° time having been rude they attended my needs. 6. Buffet dinner is disgusting and food quality the worst I have ever seeing. Very slow and inefficient service but that is not a problem from waiters once there was two guys to do almost everything thing. NOT VALUE FOR MONEY. 7. Breakfast disgusting as dinner, low standards, crumbled eggs was disgusting looked like vomit and had not taste at all, Juices very artificial and impossible to drink. In an all I could only eat some fruit and try to drink a coffee that for well nowned Brazil standards it was disgusting , even the cheapest bar round the corner would offer such a thing. 8. The only ones to be satisfied are the kids because they only want to play and at least there are some entertainment to them. The team look very well after the kids at least and they come back happy. 9. Personal chose people to whom they are going to speak or offer something and not for my surprise like in the co-partner Pontal Mar Hotel, they only talk to white people. That is a really disgusting behavior in my opinion, principally because I have experienced real 5 star superior hotel and have never felt welcomed in any of those places. We also do not have to leave our room to order anything or arguing about any issues. 10. On arrival not questions about our travel to the hotel or if it was easy to be found.