I liked the location even though it’s considered in one of the sketchiest areas in Sao Paulo because of the large homeless people. it’s right downtown

Old and in dire need of renovations. I literally had to go back down to the reception each time I wanted to go back to my room as the key card kept demagnetising. They had loud noises every morning which disturbed my sleep. I guess they were doing the refurbishment I mentioned before.

Staff were very helpful despite not understanding or speaking English. My cards got declined and the staff was kind enough to help me exchange my money as it was at night. They even accompanied me until my Uber arrives

The towels have got a funky odour. The location of the hotel was kind of dodgy. Music was playing on the street till midnight

Hotel was clean and nice. Beds were comfortable. Breakfast was quite good. Location was in historical downtown but not the best part of the city.

Location in Republica was not very good at all. It looked like the worst part of the city.

The property is good, the coffee break is good and part of the staff were very polite.

The Night Shift staff was a little bit incomprehensible regarding the the parking issues and policies.

Everything was great, since we arrive, the service, cleaning... a very good hotel.

The only issue is that in the morning the next day, we didn't have hot water, which was a big disappointment for us to start the day.

The area around the hotel was dangerous at night as they were so many drug dealers and stranded people outside

Do ambiente do hotel

Breakfast is good

Room not really isolated, no English speaking staff.

Price and staff

location, very dangerous neighborhood

Nothing.

The staff is unfriendly, they don't (particularly one man at reception) say hi or smile. The room wasn't particularly clean even though they state they maintain sanitary procedures, the blanket packet was torn and the blanket itself was horrendously dirty and very smelly. Because of that all my clothes got that smell and became dirty. The lavatory pan didn't flush water and became clogged. The windows are letting all the noise from the street in. They're more preoccupied with following COVID-19 procedures than proper hospitality and good service, i.e. they follow ridiculous uncalled for rules established by the World Government (world elite, Illuminati) being the dumb sheep they are. For instance, they didn't clean my room for the whole of my stay and said it's because of coronavirus and for soap and towels you need to ask separately, they only clean it after the supposedly contagious (it's not plague or ebola) guest (I'm not) is gone. Also the woman at canteen at breakfast was particularly ridiculous, you can't take anything by yourself, but she should give it to you. Like I mean what you gonna do when REAL ZOMBIEACOPALYPSIS AND NOT THIS SCAMDEMIC WILL COME, you aren't going to be prepared at all. No real sanitary procedures are in place, but only a visibility of them, your masks and other ridiculous rules won't help you, the place is STILL DIRTY and when something like ebola will come you will all die, sorry but true. :)