The hotel has a perfect location, close to the ski lifts for three different directions, to the nice park Pesako with night lights which leads to the centre of the resort and there are wonderful views from the terraces. Very convenient for those who seek diverse experiences beyond just SPA or ski - we consulted with the people from the adventure park in the hotel and they gave us great ideas for walks nearby. Reaching the Musala hut and lake just for 1,5 hrs by lift and short walk was a dream come true. The swimming pool is clean and large, with nice greenery around it. The steam bath and the Turkish bath are very large and well-maintained, the SPA area in general is convenient for many people and offers perfect relaxation. The massages were amazing. The lobby bar is spacious and cosy for groups of friends.

Since we visited out of the busy season, it appeared that the room was not well aired in advance which triggered my dust allergy. This was gradually adjusted but in general the room carpeting is a prerequisite for such reactions, no matter how diligent the cleaning personnel are. It was surprising that the bathroom did not have facilities for warming the towels / drying swimsuits - this could be a challenge during winter vacations. The rooms are overall modern and conveniently designed but somehow small for longer stays.

The location, the staff, the facilities (rooms, spa, fitness), the activities for children, the breakfast buffet and the nature.

There was no air-conditioning in the rooms, which in the summer even in the mountains, is a necessity. The evenings were fresh enough, but if someone next door is smoking on the balcony then it is impossible to open the balcony door. We were informed at the reception that this will be improved in the future.

The location of the hotel was very good. It was very close to the lifts. Ski equipment was rented from inside. Staff of this part was quite helpful. There was also a casino inside the hotel. It was a surprise for us. There were great cocktails in the bar section.

When we took the bathrobe, we saw that there was a stain in liquid form. It was very disgusting. There is a "14-year-old" rule in the spa part. Our 11 years-old daughter comes to the spa with us in many hotels. Most hotels even have children's massage options. It was disappointment. That's why I couldn't use the spa either. The service in the restaurant was very slow. Staf seems very unhappy. There was a fly in my wine glass. I asked the waiter to change it. There was no apology or sth. The waiter behaviour was like it was my fault. I wouldn' recommend.

Great hotel right next to ski center Martinovi Baraki. Rooms are relatively spacious. Staff was always helpful and friendly. Option to buy ski pass, rent ski equipment and store own ski equipment in the hotel. Spa options were also available. Breakfast had lots of choice and some variability.

Missing instructions on check-in about the ski equipment storage procedure. (Otherwise the staff at the storage room were very helpful) The restaurant "Samokovi" was rather disappointing on this visit. Menu was really small and they didn't even change it for the special Valentine's dinner. Also the beef tenderloin was a disaster.

- Great location - Nice rooms - Clean - Good service

There is no air conditioning in the room and it was very uncomfortable for us to stay. We were given a fan, but it wasn’t ok.

Exceptional Experience at Rila! I have had the pleasure of returning to Rila Hotel for the past four years, and each visit has been nothing short of outstanding. Nestled in the heart of the mountains, this ski-in/ski-out hotel offers unparalleled access to slopes, making it a haven for ski enthusiasts. Facilities: The hotel boasts impeccable facilities that cater to every need. The rooms are spacious, tastefully decorated, and equipped with modern amenities, ensuring a comfortable stay. The wellness center provides the perfect retreat after a day on the slopes. Breakfast and Dining: Culinary experiences at Rila Hotel are exceptional. The on-site restaurant offers a diverse menu featuring both local and international dishes, all prepared with the finest ingredients. Each meal is a delightful journey! Service: The staff consistently go to ensure guests feel welcomed and valued. Their professionalism and genuine hospitality create a warm and inviting atmosphere throughout the hotel. Cleanliness: The entire property is meticulously maintained, from the guest rooms to the common areas, reflecting the hotel’s commitment to guest satisfaction.

Perfect location - you can start skiing right from the entrance to the hotel. Ski pass and equipment you can buy inside the hotel. Good breakfast and dinner (with an amazing mountain view). We also asked for the birthday package for our daughter - and it was really great (includes beautiful cake with candles, lemonades and gift - all for extra payment). The pool was a really good activity for the evening. We and our kids (aged 4 and 10) really enjoyed the stay, and we would be happy to come back again.

Sometimes on the floor was a bit noisy but you never know in advance who will live there. Also, we arrived late and missed the first dinner. the hotel provides a food package instead, but it was really cheap compared to the price you pay for the dinner. So I wish it could be better next time.

Great location, breakfast with a big variety of things and with a lovely view, the kids' pool is good for little kids, many saunas.

Bad wi-fi, terrible coffee, and not-so-fresh fruits. No noise isolation, uncomfortable parking arrangement (you have to validate in the lobby the parking card every time 15 min before you leave). The cleaning of the room was bad - they don't replace used cups or spoons, just rinse them a bit in the sink, don't go over the entire room to pick up dirty towels on the floor, and don't replace toilet paper.

Everything was excellent! The stuff was very friendly. The hotel has a great location, just next to the ski slops. The swimming pool was really good. There was a big variety of food every day. The lounge-bar (restaurant) has a great terrace with the beautiful view. Our kids enjoyed very much the kindergarten with the internal playground. The lady working there, if I remember correctly was called Ella, was extremely kind. We got short of diapers for our baby and she was so kind to buy and bring us one package from her town nearby.

nothing

Well the place is great. The rooms are very good clean and the room stuff is excellent. I cannot say anything bad about the room service, spa or the hotel overall. I would definitely visit this place again.

On the other hand the breakfast and the dinner were quite average. I was fasting (basically vegan) during my stay so breakfast options were almost not existing (Dinner also). My wife on the other hand was not fasting but she also had similar experience. I think there is a lot of improvement that can be done. All in all the food was not too bad not too bad.