Someone must teach the hotel employees, how to talk, behave and serve the quests. Hospitality is about warm welcoming and friendly behavior, making quests feeling like their home. And more than that!!! It is called Total Quality Management.

Extensive breakfast buffet. Breakfast can be enjoyed on the terrace. Friendly and helpful staff upon check-in.

Staff at check-out were not knowledgeable, had no experience and were slow.

Perfect location for us, just a couple of kilometers from City centre. Very high end place just beside a pond with rowing activities going on. Nice swimming pool behind the building. Very nice and clean room with view to the pond/lake. They also had a restaurant on the ground floor with outside seating too. Very affordable related to the high standard.

Quite a lot mosquitos in the area. We had dinner outside in the restaurant one evening and the mosquitos spoiled the otherwise nice dinner. I recommend not to take a room with balcony in this hotel because of the mosquitos.

Okay, hotel is located a few miles away from the city center but first of all it is in a very quiet area, free parking, large rooms (bigger than most of the hotels in Plovdiv) nice bathroom with full toiletries, powerful & free Wi-Fi service in the entire facility, outdoor swimming pool (not so big but enough to take a rest after a hard working day) reasonable & affordable prices, nicely decorated room, can rent a bike and have a lovely tour around the rowing channel, breakfast is great, many meal options for different cultures, nice restaurant for lunches or dinners, it costs max 10 levs for a cab ride to the city center, balcony in the rooms is a big plus for smokers, complimentary tea, coffee & bottled water, they refresh the minibar daily. And finally the staff is amazing. All can speak English & super helpful. Any single point is professionally cleaned. Long story short, they deserve 5 stars for sure.

Day by day it is getting harder to find a available room 🙁 as it is really the best choice in Plovdiv.

Excellent hotel in high standards. This is our third time in this hotel and certainly will not be the last. The hotel is very modern with butiful large, clean and well-kept rooms Breakfast is served in the hotel restaurant with an impressive lake view. The food is varied and very high quality. The swimming pool and spa facilities are also very good. The hotel staff deserves praise for their exceptional professionalism and warm hospitality. From the moment we checked in to the day we left, they consistently went above and beyond to make us feel welcome. Their friendliness, willingness to assist with any request, big or small, really set the tone for an exceptional stay.

The pool is a bit cold

Martin on reception was excellent. He is an ambassador for the company, a real rising star in the hospitality world. The bedroom had a kettle which, as we are british, we liked a lot. The staff in the restaurant were very helpful, friendly, patient and accomodating and the food was delicious. The breakfast buffet was great with bread and a toaster, fried eggs, scrambled egg, baked beans, crispy bacon pieces, sausages, a mixed fried veg dish of mushrooms, courgettes and peppers, the usual fruit and cereals and even alternative milk! almond and coconut! They really had thought of almost everything and as I always carry my own wheat-free bread, I was very pleased. The spa had two types of sauna as far as i could tell, a jacuzzi and massage treatments available for an extra fee. They were very worth the money! Jana (pronounced Yana) is a very good massage therapist and I enjoyed a full body plus a facial. The hotel rents out bikes by the hour, to ride around the canal, which we can recommend as an enjoyable way to spend some time. The views from the hotel were delightful and we sat out on a balcony overlooking the canal and the wonderful trees that frame it, for both morning tea and an evening relax. I will return for the massages, the food and bike rides at the very least, as we live not far away and go to Plovdiv on occasion anyway. We highly recommend this hotel.

The thermostat in our room seemed to be faulty and so we slept with the balcony door ajar as we couldn't seem to reduce the heat. I am sure that had we mentioned this it would have been rectified immediately judging by the rest of our stay and I found the bed slightly too soft but that, I realise is a personal preferance and impossible to get right for every single different person and preference. That is not to say that the bed was uncomfortable, it really wa scomfortable and we slept well and the room was lovely and best of all, it was all clean!

The hotel was extremely clean, staff were very friendly and helpful, with a lot speaking english. The room itself was again very clean, roomy and well decorated, and kept to a high standard. A good view of the rowing lake was available from the balcony.

The swimming pool could have been a little warmer, but this was nothing to really complain about, as it would be a bonus on a very hot Plovdiv day. Important to remember Mosquito repellents due to the water in this location, but this is to be expected.

Room - Spacious. We travel with two kids, and the hotel put spa products for them and very nice soft toy. the younger one became fan of the hotel. Breakfast - It has good variety. It presented honey in a very interesting way. The view from the restaurant is fantastic. With morning sunshine from the trees on the grass and the blue water in the creek... GYM - a big variety of very good equipments Fitness Center - price is good for money and also it is available. - very important Nearby surroundings - quite nice new area, with some new apartment blocks and some mega villa... very good for a morning walk along the creek and at the nearby green area. If we will go back to Plovdiv, we definitely will stay here again

The view from 2 and 3F maybe blocked by the trees partially.

The hotel by itself is great. We had a creek view room, on the 6th floor, which the view is breath taking. The food is great and affortable, the room is very nice, the view, on creek view, amazing, the crew polite and halpful. It is great.

However, and there are a few. The creek view rooms face also the parking lot, where teenagers are reving the engines of their motocycles and sport cars way after midnight, making it quite noisy even on the 6th floor. A pool view room might be better. Only, the view is all gone. One other thing is the wifi. Once the hotel gets busy it simply dies. It can realy be expected more

Great location by the rowing canal. Clean and tidy. Good breakfast. Abundant free parking space.

This location is a gathering point for motorbikers and it could get quite noisy both during the day and at night. We stayed at an apartment and the toilet was in the bedroom, so everyone had to pass through the bedroom to use the toilet. Quite uncomfortable.