I really want to give a shout-out to the very friendly, efficient and helpful staff at this hotel. I stayed here twice during my trip last month, and each time, the staff went out of their way to make me and others feel welcome. Some staff have been there 20 years! As the hotel is so close to the ferry, everyone tends to arrive at once, and they were still patient and hospitable with everyone. The location is very central for Prince Rupert, and parking is easily accessible with an overflow lot if needed. Amazing local organic coffee in the rooms and always available! Breakfast was generous with good options.

Excellent staff, service was great. As good a location as you're going to get in Prince Rupert.

Shower handle was broken, staff rectified this is short order when notified the next morning. Ideally these things are identified prior to guests arriving in the room.

convenient location. staff where helpful with local knowledge. we require a room change as the carpet was wet. the was no hesitation is changing the room.

wet carpet. Breakfast we a bit hit and miss with what was available. staff were nice but a bit slow in restocking Breakfast items. I had to ask each morning for items. eg bread fruit.

Very comfortable and clean currently being refurbished. Staff were friendly.

My room had the sound of the outside traffic light every time a pedestrian crossed the road. This isn’t controllable by the hotel other than potentially better sound proofing.

An ol' standby in Rupert. Used to be the Coast hotel I think. It is a no-nonsense highrise in the middle of town. Easy walking to wherever downtown. Front desk staff was very helpful and sorted out a booking issue. Breakfast is fine. No complaints.

It was a very nice hotel. The front desk clerk when we checked in was amazing and was a great example of what customer service should look it.

No real dislikes stood out.

This hotel surpassed our expectations. It was comfortable, clean, the staff were SO accommodating and friendly. The view from our room was nice and we appreciated having the desk in the room to work from. The microwave and fridge were perfect too, plus the room size felt big. We will definitely recommend this place to anyone looking to stay in Prince Rupert.

The staff were super friendly and attentive, the room very clean and comphy.

The breakfast was okay, the waffles were the hit but no yogurt or fruit except a banana, could use a bit more variety but was still clean and did the job!

It had been newly renovated, and the rooms look great. The staff was great! Breakfast is at 5 am. start, which is good.

There wasn't anything I didn't like.

centrally located, across from the mall so easy to access groceries and supplies.

property is older and is showing its age a little, but nothing wrong with it at all.