very nice atmosphere and natural setting. very spacious room with large balcony with superb view. All the free extras down at the beach on the lake (kayaks, canoes, paddle board) as well as very helpful and friendly staff there. multiplicity of trails from the hotel.

missed air conditioning in the room but got used to fan in the end. There was a nice coffee machine in the room but as there is no room servicing you have to ask for capsules each day. Enjoyed a number of the trails which were quite well signposted but map provided a bit iffy. Unfortunately a buffet was the only option in the restaurant at night during our stay and that would have been a bit too pricey for us.

At arrival, having also a booking from their site to benefit package for 1 night, we have been upgraded for the full duration of the stay. Best suite 400, with 360 view on the lake Sacacomie! The place is beautiful with a lot of activities, a good restaurant and a bar. The room was very clean, with a large bathroom and jacuzzi. Great for 4. The beds were comfy in king size and good pillows.

Nothing

I was very pleased to see how clean and well maintained the property was. Linens were impeccable. Our room was very quiet which is great. I see that corners were not cut even though we're still in a pandemic, they have maintained their high standards. We also stayed here four years ago for spring break and we were very happy back then as well. We really enjoyed doing dogsledding as a family. My husband and son did skidooing and they had a great time also. Staff all around are very professional and willing to please.

The restrictions to access the pool. I know they are in place because of the pandemic however, each time we'd call to book to use the pool the spa would never pick up the phone nor return messages.

- The building itself is a wonder, such a beautiful piece of art and architecture.. - The scenery: Breathtaking views of the lake and the surroundings. - Food quality is OUTSTANDING. It may look expensive but the portions and the taste are amazing! We really loved. - The Spa was food, very pleasant. - The staff, very helpful and professional! - Late checkout and you can still enjoy some outdoor activities after that. We really enjoyed our stay, thank you.

- Hiking trails were a bit confusing. Signs must improve. - The hotel should have more activities at night. The spa closes at 7pm, too early, specially for the outdoor pools. Nothing else to do after that. - A Tv in the room would be appreciated.

The surroundings, the facilities, the private beach, the view, the hotel design, the possibility to rent a kayak for free and enjoy the lake.

The only accessible pool for children is inside. Food was quite expensive for an average quality. No vegetarian option at lunch.

The view from the hotel terrace is absolutely stunning. The hiking trails and canoeing on the lake (but take plenty of insect repellent if visiting in the summer as I was eaten alive!). The pool and outdoor jacuzzis. Friendly staff

On two occasions the Activity Centre was unmanned during its stated opening hours and we had to wait 20 minutes for someone to appear, with no way of contacting anyone or alerting staff that we were there

the nature, the place and area is amazing. many things are included by default. full spa access worth the money

due to workforce shortage, dinner was made of buffet. meat was good but the vegetables and other things were not at the level of such a place

The building was spectacular

Didn’t have the opportunity to do much activities as check in time was too late. Also shortage of staff led to shortcuts such as buffet dinner instead of table service

Stunning log hotel with beautiful views all around.

The bellhop is a little presumptuous and rude. He looks at you almost begging for a tip.

Fabulous property with amazing views. Loved the lake, boating and beach area. Also enjoyed the indoor pool with my son. Would absolutely stay again. Staff was very accommodating. Claude was lovely down at the lake.

Very limited food options, dinner was pricey. They really did their best to accommodate my vegan diet though. Beds were moderately comfortable.