We stayed at Fairfield by Marriott 4 days and had a perfect stay. Beds were big enough to fit us all, the room was not so big but spotless and no smell of any sort. Very satisfied with Beds and bedding. It was very warm in the room so we had to sleep with a window open, but apart from that, we were very comfortable. The breakfast has a small selection of western bread and desserts, the chinese offer is richer and satisfied us. The staff is outstanding, particularly the staff member at the concierge speaking fluent english and offering recommendations about the tourist spots and how to purchase tickets/where and what to eat local! We appreciated his professionalism. The location is great, about 8 minutes walk ti St Sophia and the pedestrian central street. Lots of restaurants in the area. We would absolutely stay again!

(1) There is a MRT station, Shangzhi street station, just 500m away from the hotel, make it really easy to every where. (2) The reception are help full, especially Mr. Tom Liu. (3) No convenient store around, but if you walk a bit there are still some you can find. (4) Some street BBQ hawkers beside Shangzhi street MRT station, taste very nice. They only open after 8pm. (5) If you travel as free and easy, there is a travel desk can help you to travel around Harbin, snow village with a price on it. Mind you, it is not so cheap also.

(1) No good restaurant around us, especially Cantonese style restaurant. (2) Bed is a bit small to sleep 2 people, but still ok. (3) The first night when we checked in, ask for direction, the reception did not show very friendly and just tell us to go outside and walk for 20 mins to Zhongyang street until Mr. Tom Liu came up tell us about the short distance MRT station. BEWARE: If you don't have Alipay or Wechat payment, please prepare a lot of cash.

It was conveniently located & walking distance to Zhongyang Jie although it was not a short walk especially in the middle of winter but it’s still close enough to walk. Breakfast was ok. Has a robot that delivers your online purchases to the room - cute.

The staff’s attitude at the front desk needs to be improved. They are not very proficient in English & wasn’t very helpful. In fact, the manager didn’t even know they had a tour desk at the lobby that could get us tickets to the Ice & Snow Festival. When we found out & asked him, he said he wasn’t aware?? The lady at the tour desk is there every day.

The hotel location is strategic. Room is clean & comfortable. The greatest thing they have here is a robot that can deliver all your online purchases including food up to your room. Basically, u just need to place your order online & the delivery person will leave it with the robot downstairs. The robot will then deliver to your room by calling you on the phone to tell you it is at the door. We had fun using this service. At the same time, would like to give commendation to Dragon Tan, the manager who served us well & was very helpful.

The room was quite small. Suitable for 1 person but for 2 is a bit tight especially if you have huge suitcases. The breakfast was ok but selection was limited.

Coolest hotel. They had robots running around, Staff new english, rooms were beautiful and felt very new. Bathroom was neat, Window curtins were motorized which I loved. The room offered safty masks and flash lights which I thought was a nice touch. The whole vibe and lighting and style, was all lovely. The free toothbrush and magnet was the best! I really loved the magnet!!! Great price by the way.

The location was pretty close to the center but it was behind a hill. Room thermostat didn't seem to work well.

The breakfast was amazing, there were lots of variety food to choose, the quality of food was good, delicious and nutritious, including western choices and local Chinese cuisine, Dragon Tan ( the manager of breakfast dining) was very friendly to greet guests and helpful to recommend the local delicacy to try! a special thanks to him! Otherwise all front desk staff and cleaning staff were very efficient and friendly!

None.

Very close to Zhongyang Zie 810 mins by foot). Very quiet. Very helpful staff. Very nice breakfast ( Chinese/ Western).Very good beds.

Th aircon was centrally regulated at minimum 23° Celsius which was too warm for us compared to the -20° Celcius outside. A little fan was given to us which didn''t help much nor the little window in the window pane which was open day and night. An individual room temperature would have been appreciated.

nice, clean and well located

the room was too hot

We went for the Ice Festival, so with minus 30*C outside, the hotel and the rooms are warm and you get an extra oil heater (not really needed, but good to know you have it). The breakfast is poor, not lots of western options, but you can find something to eat.

The personal is really nice, but the communication can be limited to a translation device. The breakfast could have a little more western options.

Not all staff speaks English which sometimes make communication challenging. Other than that the place met our expectations as a layover for a 24 between the flights. Would be great if transfer options information (from/to the airport) would be shown in description of the facility.