The hotel was quite impressive due to its size and it had a prime location, close to the main city centre. The beds were very comfy, and the room had all the essentials. Also, we were amazed by the views of the city from the hotel window and the abundance of breakfast. It was delicious and had so many options to choose from of various cuisines!

The staff were very kind and welcoming but they didn't speak English at all (even at the reception). The only person who spoke good English was the concierge. However, we didn't like the fact he expected tips for just booking a taxi. Also, the room Wi-Fi was quite poor, and we didn't have access to Google, Facebook, or Messenger, but I assume it's not the hotel's fault, but rather the country specification.

Great location! It's close to a subway station. There are countless dining places around the hotel. The staff is friendly and accommodating. The hotel is well-equipped. It has multiple restaurants, a tea house, a hair salon, a fitness center, and a heated pool. I would highly recommend it to visitors to Shanghai.

The message shop was closed during the Covid-19 years. I wish the hotel could open another one on the property. Other than that, everything is fine with the hotel.

The staff are nice and professional. Especially for the nice warm talk and the additional birthday cake. You can complete the check-in process through the self-service machine, then sign of epidemic Prevention Documents at the reception. Amazing location, it is convenient for everything. Awesome view. Efficient of check-out, including the deposit refund and the invoice issuing. I would like to recommended here to my friends.

The window can not be opened a crack due to that is a high building, feeling a little stuffy. After the bath, the water in the bathtub is a little slow.

The breakfast spread and food is good. The room is comfortable and clean. The lightings are good and bright as well. Check in and out is fast. The express check out is a good initiative.

The hotel wifi is slow and unable to access fast. The tv has less international or English channels like BBC or Al Jazeera. It will be good to have others besides CNN.

The night shift manager is very helpful to make our stay better

Room was rather warm with still air when we checked in. AC was set lowest at 24C. Found out other rooms some was set lowest at 26C. In the end had to settle in the room, But the manager was very helpful to accommodate us with 2 fans to cool the room. Thanks for making us comfortable to sleep.

The efforts that the staff put to make our stay comfortable was amazing. The front desk staff, the housing keeping staff were well behaved and took efforts to understand our need. Special mention to the staff in the restaurant and Mr Tony & Mr Val from the Concierge desk.

Very helpful staff of all the departments, from the front desk, the restaurants, the concierge, and the cleaning service. They deserve all the compliments!

Nothing much to complain about the running of the hotel. The only thing I wish the hotel had is a spa.

Great location with tons of restaurants and coffee shops around, a 5-minute walk to a subway station. Super friendly staff. The hotel is well-equipped with a pool, fitness center, restaurant, and hair salon.

Nothing much to complain about.

Hotel is very good, pretty close to metro station. There is also a 24 hours convenience story just beside hotel. The swiming pool is very good as well as Gym. Breakfest is full of options for everybody. Could come back.

The Service and also the room was so comfortable with a good view

The television didn't have access to the wifi so we couldn't watch anything except some Chinese channels which was uncomfortable