Employees there are very kind, professional, friendly and helpful. We had an package delivery in the evening and the service guys who help on luggage carrying help keep our package very carefully!

The food and the room was excellent

To be honest, the breakfast had wide variety of foods but very limited or nothing in halal foods except fruits. Room was on the backside of the building, but very quiet and big enough for one person. Location is great, very near to a large mall and metro station and couple of halal restaurants nearby.

Staff spoke very little English even at the reception, this needs to be improved, the room rates are higher than many better hotels in the vicinity, also the deposit they are asking does not make sense because they insist on full payment, upfront for the whole stay.

The cozy experiences at the lobby. The staff were really good and helpful. There was a cafe and I stayed there to do some work and it was a comfortable experience. And the room is good.

It's just that we book for 3 people but booking.com sets the premier room for us which is for 2 people although the website says it's for 3 people. The staff had to move us to the lower grade room, the deluxe room which can add a rollover bed. The room was small in size and wearing out. If you're a muslim maybe it's hard as there is no bidet to wash your "equipment" after.

Good spread for breakfast and vegetarian items were labelled. The room is large and has all the amenities. The location is also very good, near banks for exchange of currency, public transport withing a short walking distance, eating and shopping options across the road.

some of the facilities are a little old although functional. The meals in the Hotel restaurant should have more vegetarian options.

very convenient location, ~3min walk from Century Avenue Station, which is a very good area, very near nanjing rd, tian zifang, etc. (very minimal change in lines and stops) have a lot of food options nearby if you dont feel like travelling far for dinner, as well as a mall which has plenty of food options too. the staff was also really nice and quick to check us in :)

The location of the hotel is in proximity to restaurants, museums and most tourist locations. About 30 minutes ride to Disneyland and close to the Metro station. The staff were very attentive and helpful. Dolly was excellent and we were pleased with her professionalism.

On the very day of our checkout, the hotel was locked down for contact tracing. This situation was extremely frustrating since we missed our flight and had to get new tickets after the lockdown. We also had to continue paying for the hotel bills even though we were on our way to checkout when we realized that the entrance of the hotel was barricaded.Generally, we enjoyed our stay at the property but for the unexpected lockdown.

I have been booking this hotel for 20 years and always the same feeling as I am at home. Perfect and very comfortable location, very clean and comfortable room.

Nothing

Room was very clean, good location, Mac and KFC nearby, near metro, and Staffs were so kind and helpful

- location close to subway - breakfast (but coffee could be better) - comfortable room - fast check in / check out

- the breakfast area is open to the main entrance, a bit cold